Provide remote email-based customer support by responding to inquiries, troubleshooting issues, tracking and resolving problems, and documenting interactions and feedback to ensure timely resolution and improve customer experience.
Summary
Looking for a remote Email Support Representative to assist customers through email with inquiries and support issues.
Description
- Respond to customer inquiries via email.
- Provide troubleshooting and technical support.
- Track and resolve customer issues in a timely manner.
- Document customer interactions and feedback.
Qualifications
- High school diploma or equivalent.
- Strong writing and communication skills.
- Ability to troubleshoot and solve problems.
- Experience with email support preferred.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Flexible working hours.
- 401(k) with employer matching.
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