Employee Relations Specialist

Job Description

A bit about this role:

• Join our People team as an Employee Relations Specialist to manage the full scope of employee relations matters, including conflict resolution, policy compliance, and the administration of corrective actions.

• As an Employee Relations Specialist, you will act as a subject matter expert, balancing organizational policy with empathetic conflict resolution to maintain a positive and productive work environment.

• You will drive process consistency by partnering closely with HR Business Partners (HRBPs) to ensure fair and standardized ER processes across all assigned client groups.

• This role is designed for a results-driven professional who thrives in a dynamic, fast-paced environment and is passionate about championing Devoted's mission-driven culture.
   

Responsibilities and Impact will include:

• Independently lead and facilitate complex, sensitive disciplinary conversations, ensuring a balance of policy compliance and empathetic communication.

• Partner deeply with leaders to understand departmental cultures, providing influential guidance on employee engagement and proactive process improvements.

• Advise leaders on corrective actions, including formal warnings and Performance Improvement Plans (PIPs), to drive performance excellence. Support leaders by attending disciplinary meetings.

• Serve as the primary point of contact for employees and leadership within assigned client groups for all conflict resolution and policy interpretation requests.

• Conduct fair and thorough investigations through resolution, maintaining meticulous documentation and follow-up files.

• Support interactive processes for reasonable accommodations in partnership with the Benefits and Legal teams.

• Facilitate training sessions to build foundational employee relations and management skills among people managers across the organization.
   

Required skills and experience:

• Proven ability to build trust-based relationships with leaders to influence decision-making and departmental climate.

• High degree of comfort and resilience in navigating difficult, face-to-face disciplinary scenarios and complex conflict resolution.

• Strong problem-solving skills with a demonstrated ability to identify root causes and assume sole responsibility for projects.

• Exceptional communication and interpersonal skills, with the ability to work effectively across a wide array of personality types and job levels.

• Demonstrated history of exemplary ethics, integrity, and discretion when handling sensitive or confidential employee matters.
   

Desired skills and experience:

• Approximately 3+ years of relevant HR experience with a heavy focus on employee relations, preferably gained in a high-growth organization with a non-exempt workforce.

• Knowledge of US employment laws and regulations (federal and state) and experience using Workday.
   

Salary: $75,000 - $95,000 / year 

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.