End User Experience – Site Lead/Executive Support

TEAM OVERVIEW 

KKR’s Technology team is responsible for building and supporting the firm’s technological foundation. Technology is regarded as a key business enabler at KKR and is an important accelerator for global scale and business process transformation. We drive a culture of excellence through efficient workflow automation, the democratization of data, and the strategic implementation of emerging technologies to consistently serve our business needs.  

POSITION SUMMARY  

A Site Lead is responsible for ensuring exceptional end-user and site technology operations globally. This role combines hands-on endpoint lifecycle management, proactive end user support, executive-level service delivery, and oversight of office infrastructure. You’ll drive reliability, automation, and consistency across the device ecosystem, while leading local technology initiatives and ensuring a seamless digital experience for all employees — from standard users to C-level executives. This role reports to the regional head.

RESPONSIBILITIES  

• Deliver concierge-level, high-discretion support to C-level executive devices, meetings, travel and home office setups.
• Collaborate with global executive support leads to uphold elite service standards.
• Provide white-glove support across all channels (service desk, email, Teams, phone, walk-up).
• Serve as the site technology lead responsible for day-to-day operation and uptime of all on-premises systems.
• Oversee global device lifecycle management — imaging, deployment, configuration, and reclamation of endpoint hardware.
• Provision and manage devices using Intune, JAMF, and Autopilot, ensuring zero-touch deployments.
• Collaborate with Procurement for asset tracking, logistics, and shipping of hardware.
• Support MDM platforms, enforce compliance baselines, and partner with InfoSec to uphold corporate security standards.
• Act as the frontline engineer resolving issues related to devices, applications, access, and support infrastructure deployments and changes.
• Escalate complex incidents to L3 or engineering teams and assist with root cause analysis and resolution.
• Document recurring fixes, create knowledge base articles, and contribute to continuous support process improvement.
• Set up and troubleshoot AV rooms, critical executive events, and hybrid meeting technology.
• Support infrastructure, wireless access points, and IDF rack-and-stack activities.
• Collaborate with network and infrastructure engineers to implement changes, perform testing, and validate results.
• Lead local IT projects including migrations, deployments, and pilot programs for new technologies.

QUALIFICATIONS 

• 5+ years of experience supporting senior executives, endpoint management, or site operations within enterprise environments.
• Proven expertise with Windows, macOS, and mobile platforms, including automation and zero-touch deployment.
• Strong knowledge of MDM solutions (Intune, JAMF), O365, Active Directory, Zoom, and related SaaS tools.
• Hands-on experience with technology in IDF rooms, network devices, AV technologies, and conference room setups.
• Exceptional communication, organization, and customer service skills, especially in executive-facing contexts.
• Ability to operate autonomously, manage competing priorities, and deliver consistently high-quality results.