Engineer-Managed Services

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Managed Services Power Systems Engineer - IBM I is responsible for a range of tasks including operating system installation and upgrades, installation and configuration of various software packages, and ordering and installation of patches and fixes (PTFs). The role also involves problem analysis, documentation, root-cause analysis, and the creation of incident reports. Additionally, the engineer will handle troubleshooting, problem resolution, maintenance, and support, as well as performing cost analysis and technical reviews of customer environments. This position requires direct contact with CDW customers, which includes occasional travel to customer sites, approximately 10% of the time
What you will do:
* Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
* Perform problem analysis and documentation, root-cause analysis, and create incident reports
* Perform detailed troubleshooting for complex system engineering issues
* Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
* Perform on-demand save and restore operations using various technologies and software packages
* Perform migrations and due-diligence documentation for new Sirius Managed Services customers
* Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
* Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
* Coordinate with team with pre-sales questions regarding existing customer base
* Work with IBM and other vendors to resolve customer issues
* Act as a liaison between Engineering and Operations groups
* Provide guidance and on-the-job training to less experienced personnel
* Provide on-call support in a defined rotation schedule
What we expect of you:
* Bachelor's degree and 3 years of IT experience, OR
* 7 years total of IT engineering experience, including 3 year's experience, including troubleshooting and maintenance of environments running the IBM i operating system
* Experience with Microsoft Office (Outlook, Word, Excel, etc.)
* Experience with troubleshooting and maintenance of environments running the IBM i operating system
* Experience in technical support environment
* Expert-level experience with Mimix, to include: installations, upgrades, configuration, management, troubleshooting, and switching.
* Experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)
* Experience with Virtual I/O Server (VIOS)
* Experience with IBM Power Systems servers
* Experience with Backup, Recovery, and Media Services (BRMS)
* Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
* Experience with Hardware Management Console (HMC) and logical partitioning
* Demonstrated presentation and communication skills
* IBM i Administrator Certification, a plus
* IBM i Virtualization Certification, a plus
* Prior experience monitoring, maintaining, and performing roleswaps using Mimix, a plus Pay range: $64,000.00 - $106,400.00 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials #LI-TP1 CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).