TrueML
Sr. Engineering Manager: Payments
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Lead two Payments engineering teams through platform modernization, including decoupling payment capabilities from business logic, improving observability, performance, reliability, and operational health. Manage engineering managers and individual contributors, guide technical direction with senior engineers, own third-party payment integrations, and partner with Product and Commercial on payment capabilities and priorities. Drive cross-team initiatives, develop talent, and balance product delivery with foundational architecture investments.
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Lead and grow a payments engineering team responsible for payment platforms, integrations, tokenization, fraud signals, and reconciliation. Own delivery, production stability, on-call, PCI DSS compliance, vendor relationships, budget, and cross-functional coordination. Drive reliability, incident response, roadmap execution, and measurable improvements in transaction success, latency, and error budgets.
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Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
Summary/Responsibilities:
The Consumer Payment Portal team's mission is to create intelligent solutions for customers to easily pay down financial obligations. As an Engineering Manager, you'll lead and technically guide a team of engineers focused on developing and extending our payments platform infrastructure for safe, secure, and consistent financial transactions. You'll collaborate with payment processing partners to identify new workflows, offering consumers more options like alternative payment methods or flexible scheduling. This role also involves working closely with UX, Design, and Experimentation teams to build a seamless front-end web experience, enabling easy payments and account management. The Engineering Manager defines and executes the product roadmap, mentors the team, and participates in a 24/7 on-call rotation.
Essential Duties and Responsibilities:
- Lead and manage a team of engineers to deliver high-quality software products.
- Work closely with product managers, designers, and other stakeholders to define and execute on the product roadmap.
- Mentor and develop team members.
- Conduct regular 1:1s with team members to provide feedback, coaching, and development opportunities.
- Drive progress based on individual strengths and weaknesses.
- Lead with empathy and foster a positive and supportive team environment.
- Responsible for recruiting, leading, developing, and growing the engineering team.
- Work with the team to identify and solve technical challenges.
- Ensure that the team is following best practices for software development.
- Keep up-to-date on the latest technology trends.
- Work with other Engineering Managers to ensure that the team is well-coordinated and aligned with the overall company goals.
- Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.
Qualifications:
- Bachelor’s degree in Computer Science or related field or equivalent work experience
- 7+ years of experience in software engineering.
- 4+ years of experience managing others.
- Strong technical skills and experience in one or more programming languages.
- Experience working with Agile development methodologies.
- Excellent communication, interpersonal, and leadership skills.
- Passionate about building high-quality software products.
- Ability to work independently and as part of a team.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
TrueML San Francisco, California, USA Office
San Francisco, CA, United States, 94105
What you need to know about the San Francisco Tech Scene
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Key Facts About San Francisco Tech
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- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
