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Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Customer Success Director leads financial services customers, driving strategic value through deep engagement, operational excellence, and customer-centric innovation. They collaborate with C-suite stakeholders to shape success plans and oversee high-impact initiatives to enhance customer outcomes, retention, and satisfaction.
Top Skills:
SaaSSource-To-PaySpend Management
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a New Business Enterprise Account Director to Coupa:
As an Enterprise Account Director at Coupa, you will drive new business growth by targeting strategic accounts with $1B+ in revenue. You'll build trusted relationships with senior executives (CFOs, CPOs, CIOs), identify key opportunities, and position Coupa as a digital transformation partner. Your efforts will directly expand Coupa’s market presence and reinforce our leadership in Total Spend Management.
What You'll Do:
- Prospecting, building pipeline and selling Coupa cloud-based spend management solutions
- Engaging with C-level professionals to position Coupa’s strategic value proposition and lead large six-figure plus deals to closure
- Collaborating with customers and internal teams to build joint vision roadmaps outlining the value that Coupa will deliver
- Creating & maintaining actionable account plans to guide and develop strategies and identify new business opportunities
- Providing accurate forecasts and monthly reports to the sales manager to communicate the health of the sales pipeline, significant market trends, and any potential risks that may impact the ability to hit targets
What You Will Bring to Coupa:
- Consistent track record of exceeding sales quota in a SAAS B2B Software environment
- Proven track record of successfully selling to and influencing C-level executives at the Enterprise level
- Strong organizational capability and experience in enterprise account planning
- Demonstrated ability to sell business value to Finance and Business customers using ROI and TCO models
- Cross-functional leadership skills, working effectively with diverse teams, including Account Development and Solutions Consulting teams to deliver successful business outcomes
The estimated pay range for this role is a base range of $165,000 - 175,000 + eligibility for commission with an estimated pay mix of 50/50
The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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