Enterprise Customer Success Manager

At Speckle, we’re on a mission to shake up the AEC (Architecture, Engineering, and Construction) industry. To do that, we're building the data layer for AEC to operationalize how the built environment industry works with data and automation. Think of us as a cross between Github and Palantir, with an opportunity to significantly impact a $10 trillion industry. Our platform already powers workflows on billion dollar projects at leading firms like Suffolk Construction, SOM, Multiconsult, WSP, and Stantec.

Now, we're focused on taking a paradigm-shifting product and bringing it to as many customers as possible. We're building a generational company that will revolutionize the way one of the world's largest industries works. We’re doing that by breaking down barriers and connecting architects, engineers, and designers across every project stage with data.

Speckle is backed by top-tier investors, working with some of the most innovative teams in AEC who are tired of outdated workflows and ready to transform how their organizations use data. Our dynamic team is spread across the U.S. and Europe, we value flexibility and hold regular in-person working sessions to keep us moving in the same direction, quickly.

Speckle is looking for a Enterprise Customer Success Manager to own our quickly growing enterprise customer portfolio.

We’re looking for a customer success leader who can do three things exceptionally well:

1. Drive adoption and expansion across our existing enterprise customer base

2. Help identify and deliver strategic platform engagements that prove transformational ROI

3. Help build the playbook that will scale customer success as we grow

This isn't a "maintain relationships" role. You'll be responsible for driving adoption and expansion across our existing book of business and leading six-figure strategic engagements with some of the world's most innovative AEC firms to help them fundamentally transform how they work with data.

This role requires 10+ years of enterprise customer success or account management, and a builder mindset. We’re looking for someone who thrives in ambiguity and is equally comfortable managing strategic accounts as they are creating the systems that enable scale.

You’ll be part of our Growth team. At Speckle, we’re a small, high-performing team building something ambitious. We move fast, default to action, and give talented people room to run.

We’re building a rocket ship and we move fast. We don't have layers of management or endless meetings, we have smart people who take ownership, ship quickly, and learn from what works (and what doesn't).

What makes our culture different

• We default to trust and autonomy. You'll have real ownership and impact on product/customers/growth from day one. We don't micromanage and we hire people who don't need it.

• We move fast and expect you to keep pace. Startup speed isn't for everyone. We make decisions quickly, test hypotheses, and iterate. If you thrive in structure and stability, you'll hate it here. If you love building something from zero, you'll love it.

• We punch above our weight. We're a small team working with industry giants. Our customers include some of the most innovative firms in AEC, and they expect excellence and enterprise-grade stability. We deliver.

• We invest in curious, ambitious people who embrace a growth mindset. If you're constantly asking "what if?" and "why not?", see challenges as opportunities to learn, and help your teammates level up too, we'll back you with mentorship, resources, and bigger opportunities.

Enterprise Account Management

• Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)

• History of driving adoption, expansion, and high net revenue retention

• Experience navigating large organizations and building executive relationships

• Ability to diagnose business problems and translate them into actionable solutions

• Track record of delivering measurable ROI for customers

AEC Industry Knowledge

• Understanding of design, construction, and/or facilities management workflows

• Familiarity with BIM, data workflows, and AEC technology landscape

• Existing relationships in the industry a plus

• If not AEC, experience in similarly complex B2B industries (data infrastructure platforms, data analytics, enterprise application software)

Builder Mindset

• Experience building CS functions, playbooks, or teams from scratch

• Systems thinker who can balance execution with process development

• Thrives in ambiguity and gets energized by building rather than maintaining

• Shape the role: You won't be executing someone else's playbook, you'll help write it!

• Work with innovators: Our customers are pushing the boundaries of what's possible with AEC data.

• Real impact: Your work directly influences our growth and the industry's transformation.

• Learn constantly: You'll be exposed to cutting-edge workflows, automation, and how leading firms are preparing for the future.

• Remote-first culture: Work from anywhere with a team that values autonomy and trust.

• Competitive compensation: Base salary + uncapped commission + generous equity.

• Generous vacation policy: So you can disconnect and recharge.

• In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat

• We're backed by highly accomplished venture firms that believe in us and our mission!

We celebrate our truly diverse and inclusive company culture and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.