Enterprise Customer Success Manager

Location: Remote (United States)

Department: Enterprise

Reports to: Head of Customer Success

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role

We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships. These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution.

This role is ideal for someone who can confidently engage executive stakeholders (C-suite, VPs, Directors) on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations.

You will be part of the team defining how MoeGo delivers success at scale for the enterprise segment.

Key Responsibilities

Executive-Level Engagement

• Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations).

• Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization).

• Develop and execute joint success plans aligned with customer business priorities.

• Serve as a trusted advisor on operational excellence and business transformation.

Operational Alignment

• Partner closely with operations leaders and regional managers to drive consistent adoption across stores.

• Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions.

• Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement.

Value Realization & Expansion

• Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization).

• Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting.

• Partner with Sales on renewal and expansion strategies.

Internal Leadership & Influence

• Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes.

• Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights.

• Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales.

Minimum Qualifications

• 7+ years in Customer Success, Strategic Account Management, or Enterprise Consulting.

• Proven success managing multi-location enterprise portfolios with multiple stakeholder layers.

• Demonstrated ability to drive adoption, retention, and expansion across complex SaaS environments.

• Experience running ROI-based executive reviews and operational cadence meetings.

Preferred Qualifications

• Strong understanding of operational workflows in POS, payments, CRM, or scheduling systems.

• Comfortable working in a fast-paced, evolving startup environment.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.