Lead executive relationships and strategic expansion for enterprise clients. Drive retention, upsell, and account performance through cross-functional coordination, data-driven insights, and executive engagement.
Fully remote | Complete engagement job
Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world.
At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.
We are seeking a talented and experienced Enterprise Key Account Director to join our team! You'll have the opportunity to take the lead in managing and growing our account. You'll work closely with our valued customers to understand their business needs and objectives and develop strategies to ensure their continued satisfaction. We're looking for a relationship-building superstar passionate about delivering outstanding results and creating long-lasting partnerships. If this sounds like you, we'd love to hear from you!
Functional Responsibilities:
- Own and strengthen executive-level relationships with strategic clients, including C-suite stakeholders, ensuring long-term partnership success and high satisfaction across multiple business units.
- Drive strategic account expansion, including identifying new opportunities within existing clients, developing tailored growth strategies, and leading the proposal and negotiation process to secure additional business.
- Oversee and monitor client satisfaction through structured check-ins, executive business reviews, and data-driven insights, implementing initiatives to enhance retention, loyalty, and account maturity.
- Lead and coordinate cross-functional teams to resolve escalations and complex challenges promptly, ensuring high-quality service delivery and minimizing operational impact for clients.
- Assess clients’ evolving business needs and proactively recommend additional engineers, solutions, or service lines that align with their strategic roadmap.
- Collaborate with Sales, Operations, and Delivery leadership to design and execute strategic plans that drive account growth, resource allocation, and long-term commercial outcomes.
- Serve as the primary executive point of contact, ensuring seamless communication and alignment between client leadership and Factored’s internal stakeholders.
- Own account performance metrics, leveraging data to forecast growth, identify risks, and create strategic roadmaps that maximize revenue and client value.
- Provide coaching and direction to engineers, analysts, and internal teams by sharing client insights and feedback to continuously improve product quality and service delivery.
Qualifications:
- 8+ years of experience in strategic account management, enterprise sales, customer success, or related fields.
- Proven track record of managing and growing large, complex, or enterprise-level accounts.
- Strong strategic mindset with the ability to think beyond day-to-day operations and design long-term growth plans.
- Exceptional relationship-building and negotiation skills, with experience engaging senior executives and influencing key stakeholders.
- Advanced analytical, problem-solving, and decision-making skills, using data to guide strategies and recommendations.
- Demonstrated leadership abilities, including influencing cross-functional teams and driving outcomes without direct authority.
- Excellent organizational and prioritization skills, with the ability to manage multiple high-impact accounts simultaneously.
- Outstanding communication skills in English, both written and verbal, with the ability to present to executive audiences.
Our Benefits:
- Ownership through equity participation.
- Annual company retreat.
- Education bonus for continuous learning.
- Company-wide winter break.
- Paid time off.
- Optional in-person events and meetups.
- Tailored career roadmaps.
- High-performance culture.
At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
Factored Palo Alto, California, USA Office
195 Page Mill Rd, Palo Alto, CA, United States, 94306
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Lead and deliver large-scale AI/ML programs and the next-generation Generative AI platform. Build and grow a world-class TPM discipline, manage cross-functional delivery, mitigate technical risk, and drive execution across product, engineering, design, and data science to achieve business impact in regulated environments.
Top Skills:
AgileAIAWSCloud ComputingData PlatformsDistributed ComputingDistributed SystemsGenerative AiLow-Latency SystemsMachine Learning
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide physician leadership for utilization management: conduct coverage reviews, render determinations, document findings, engage in peer-to-peer discussions, collaborate with providers and internal teams, participate in clinical rounds, and ensure cost-effective, evidence-based care for members.
Top Skills:
ExcelMs WordOutlook
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Perform quantitative and qualitative research and analysis to identify fraud, waste, and abuse in government health programs; support project teams with data review, ad hoc analyses, deliverable improvement, and client-ready presentations while managing multiple priorities and maintaining high accuracy.
Top Skills:
ExcelPowerPointSpssSQLStataWord
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
