Enterprise Product Manager

About Hatch

Hatch builds AI Customer Service Representatives that handle business communications across SMS, email, and voice—24/7. We've helped drive over $5B in revenue for home services, healthcare, and other service-based businesses by ensuring every lead is reached and every call is answered.

The Role

We're looking for a Senior Product Manager to own our enterprise product surface. Your focus: enabling large, multi-location organizations—franchises, regional networks, and national brands—to deploy and manage Hatch at scale. You'll build the primitives that let enterprise customers standardize, govern, and roll out AI agents across hundreds of locations while maintaining central control.

What You'll Own

Template Management & Governance

• Design a template system that enables enterprise admins to create, version, and distribute standardized AI agent configurations across their organization

• Build governance controls including permissions, approval workflows, and role-based access

• Enable template inheritance with controlled customization—central standards with local flexibility

Multi-Org Workspace Architecture

• Own the organizational hierarchy model: parent orgs, child orgs, regions, and locations

• Build admin consoles for provisioning, managing, and monitoring workspaces at scale

• Design SSO, RBAC, and permission models that work seamlessly across org boundaries

• Create safe rollout and deployment tools for pushing changes across large workspace footprints

You Might Be a Fit If You Have

• 5+ years of product management experience with 2+ years focused on enterprise or multi-tenant B2B products

• Experience building admin consoles, permission systems, or multi-org architectures

• Understanding of enterprise buying—you know how to navigate procurement, security reviews, and stakeholder complexity

• Ability to design for two users simultaneously: the corporate admin who wants control and the local operator who wants flexibility

• Track record of landing and expanding enterprise accounts through product capabilities

• Strong communication skills for working with enterprise customers, sales, and CS directly

Bonus Points

• Experience with franchise, multi-location, or distributed business models

• Background in marketing automation, CRM, or customer communication platforms

• Familiarity with enterprise requirements: SOC 2, SSO/SAML, audit logs, data residency

• Have built template or configuration management systems before

• Experience at companies that moved upmarket from SMB to enterprise

What Success Looks Like

• Enterprise customers can onboard 100+ locations in weeks, not months

• Corporate admins maintain brand consistency while local teams stay autonomous

• Template adoption drives faster time-to-value and reduces implementation services burden

• Cross-org features become a key differentiator in enterprise deals

Why Join

• Define how Hatch scales to the largest customers in our market

• High-impact role—enterprise is a strategic growth vector

• Shape multi-org primitives that will underpin the product for years

• Work directly with enterprise customers solving real operational challenges

Closing

• There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience.

• Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $104,000 and $269,000. You may also be offered a bonus, restricted stock units, and benefits.

• We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

• Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

Recruiting and Applicant Privacy Notice