Enterprise Project Manager

Job Summary

Under general direction, the Enterprise Project Manager is responsible for leading complex, cross functional initiatives that drive business transformation and operational excellence.   Reporting to the Enterprise Project Management Office(ePMO), the role is responsible for aligning multiple projects with enterprise objectives ensuring successful delivery and enabling measurable business outcomes.  The Enterprise Project Manager manages the entire project lifecycle from initiation through project closure, including driving continuous improvement into the process. This position requires interpersonal skills, a customer focus, and the ability to establish and maintain strong and effective working relationships with peers, stakeholders, and vendors.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Program and Project Management Planning and Execution:

• Understanding of the Project management discipline, including all phases of a project lifecycle.
• Plans, tracks and evaluates projects performance over a project lifecycle by utilizing:
  • Business cases
  • Project charters
  • Communication plans
  • Project plans
  • Resource Plans
  • Requirements and/or specification documents
  • Status updates
  • RACI’s
  • Deployment plans
• Aligns stakeholders across business units, technology teams and executive leadership.
• Leadership skills to motivate, direct, and encourage program team execution to achieve milestones and reach project
• Manage interdependence across multiple projects and workstreams.
• Identify, assess, and mitigate risks and issues appropriately.
• Drive decision making through data, reporting and executive-level communications.
• Ensure adoption of program management best practices, tools, and methodologies.

Program Management Strategy

• Works with business units, executive team and other stakeholders to develop program roadmaps.
• Communicates resource needs for executing roadmap including labor, and external expenses.
• Aligns with business unit on program objectives, success metrics and governance structures. Assures alignment with Enterprise objectives including financial targets, KPI’s and other strategic goals.

Program and Project Communication:

• Manage relationships effectively across business units, technical teams, vendors and executive leadership.
• Provides regular, clear, respectful communication of project status to all stakeholders, internal and Provides online access and distributes information as appropriate.
• Serves as a central contact point for vendors and
• Plans and manages project meetings professionally and Creates agenda and meeting minutes for distribution.

Scope and Change Control:

• Clearly documents project scope and deliverables at the initiation of project.
• Proactively identifies material changes to scope, timeline or budget.
• Coordinates change requests with the project team, articulating impact of the change to project objectives.
• Initiates change approval process and maintain team focus while change is in approval process.
• Communicates approved changes and documents changes to team deliverables.

Project Delivery and Closure:

• Bring projects of all sizes to successful conclusion, including projects with large numbers of participants and many complex
• Ensure proper delivery of objectives and validate project metrics are met.
• Lead project post-mortem, identifying and documenting areas for potential improvement. Works with management to implement improvements on future projects.
• Identify resources to management deserving of recognition and rewards for exceptional performance.
• Foster a culture of accountability, collaboration and continuous improvement.

Other:

• Performs other duties as
• Adhere to all company policies, procedures and business ethics
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your

KSA’s

Knowledge

• Competent knowledge of project management processes Waterfall, Agile and Kanban
• Working knowledge of facilitating events like refinement meetings, sprint planning, daily stand-ups, retrospectives
• Working knowledge of managing product requirements definitions, prioritization techniques and working closely with both business owners, and technical teams.
• Hands-on experience with tools like project management tools
• Understanding of the software development life cycle and DevOps practices to bridge technical and non-technical discussions
• Understanding of how to effectively utilize insights into driving organizational change and improve team dynamics

Skills

• Tracking risks, building mitigation plans, managing key project actions and interdependencies.
• Guiding teams, facilitating effective meetings and fostering collaborative environments
• Interpersonal skills to handle disagreements within teams or with stakeholders diplomatically
• Verbal and written communication skills to ensure alignments among team members, stakeholders and leadership

Abilities

• Ability to build strong relationships, manage expectations and balance competing priorities
• Ability to anticipate and address challenges, resolve conflicts and remove obstacles
• Ability to handle ambiguity and to pivot as projects and priorities evolve
• Ability to work in a fast-paced environment
• Ability to inspire teams to embrace project management principles and support their professional growth

Core Competencies

• Demonstrating Member Obsession
  • Puts themselves in the Member’s shoes
  • Looks for friction points
  • Makes it personalized and easy
• Demonstrating Performance Excellence
• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement
• Demonstrating Innovation
• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• Bachelor’s degree in Business, Engineering or related field or relevant experience in lieu of degree
• 3+ years experience leading large, complex, cross-functional projects/programs.
• Strong understanding of program management frameworks.
• Leadership, communication and stakeholder management skills. Ability to influence at all levels without direct authority.
• Strong analytical and problem-solving skills.
• Familiarity with program management tools such as MS Project, OnePlan ect.,
• Must be bondable

Preferred Requirements

• Professional (PMP) Certification and/or Agile experience
• Experience bridging business needs and technical solutions with a technical mindset
• Credit union or other financial institution

Work Type – Hybrid

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, and evening/weekend hours.
• May occasionally move from one work location to another.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually moderate.
• Work Type – Hybrid - Successful candidate must be willing to be in the office for a minimum of 2-3 days/week.