ePayment & Fraud Analyst

About the Role

ePayments play a vital role in how we interact with our consumers and sits at the heart of our eCommerce business. As an ePayments & Fraud Analyst, you’ll help drive sustainable growth while safeguarding Harman against fraud in the US market.

You’ll be part of Harman’s Global ePayments & Fraud team and report directly to the Global ePayments & Fraud Manager. This is a highly collaborative role with significant impact across the organization.

What You Will Do

• Support daily ePayments operations, including payment processing and fraud detection.
• Monitor and analyze sales transactions to identify suspicious activity, and report on key ePayments and fraud KPIs (weekly, monthly, and ad hoc).
• Identify vulnerabilities, trends, and improvement opportunities across our fraud and payment ecosystem.
• Manage investigation requests from law enforcement in partnership with Legal and Data Protection teams.
• Liaise with external payment service providers (e.g., Adyen, PayPal, Klarna).
• Drive continuous process improvements to enhance performance and reduce risk.
• Collaborate closely with internal stakeholders to optimize payment flows and mitigate risk across markets.
• Review declined transactions and work to reduce false‑positive declines.
• Handle dispute and chargeback processes efficiently.

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What You Need

• Bachelor’s degree with strong analytical thinking skills.
• Minimum of 2 years’ experience in payments and/or fraud management within a high-volume, online, consumer-facing environment.
• Familiarity with risk and payment management tools.
• Strong analytical skills and proficiency in Excel.
• Naturally curious with a strong desire for learning and growth.
• Positive, proactive, and solution-oriented mindset.
• Excellent communication and interpersonal skills
• Fluency in written and spoken English

What Makes You Eligible

• Willing to travel up to 5% domestically and internationally.
• Willing to work from a home office anywhere in the USA.
• Flexibility to collaborate with colleagues across multiple time zones (Europe, Brazil, U.S. East/West Coast)
• Successfully complete background investigation and drug screen as a condition of employment.

What We Offer

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.