Epicor P21 Administrator I

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Summary

The Application Administrator will serve as a primary owner of the Epicor Prophet 21 (P21) ERP system, supporting day‑to‑day operations, continuous process improvement, and system enhancements across the organization. This role will also support and collaborate on the company’s Oro platform website, ensuring seamless integration between ERP, eCommerce, and internal business processes. The ideal candidate is technically capable, process‑oriented, and motivated to deeply understand the business and how technology enables growth.

Key Responsibilities

Epicor P21 Administration & Support

• Act as the primary administrator for the Epicor Prophet 21 (P21) ERP system.
• Manage system configuration, security, users, roles, workflows, and integrations.
• Provide functional and technical support to business users, troubleshooting issues and coordinating resolutions.
• Partner with stakeholders to gather requirements and translate business needs into system solutions.
• Support upgrades, patches, testing, and ongoing system optimization.

Process Improvement & Business Enablement

• Learn end‑to‑end business processes across sales, operations, supply chain, finance, and customer service.
• Identify opportunities to improve efficiency, data accuracy, and user experience through system enhancements and automation.
• Document business processes, system workflows, and best practices.
• Support change management, testing, and user adoption of new functionality.

Oro Platform Website Support

• Support the Oro platform (e.g., OroCommerce) website, ensuring alignment with P21 data and workflows.
• Assist with product data, pricing, customers, contracts, and order integration between ERP and eCommerce.
• Collaborate with internal teams and external partners on enhancements, issue resolution, and platform improvements.
• Monitor system performance and data integrity across ERP and web platforms.

Collaboration & Continuous Learning

• Work closely with IT, Client Services, Sales, Operations, and external vendors.
• Develop a strong understanding of the company’s products, customers, and operational goals.
• Stay current on Epicor P21 capabilities, integrations, and best practices.
• Contribute to technology roadmaps and long‑term application strategy.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• Experience administering or supporting ERP systems; Epicor P21 experience strongly preferred.
• Strong understanding of business processes and how systems support them.
• Experience supporting integrations between ERP and web/eCommerce platforms.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent communication skills with the ability to work with both technical and non‑technical users.

Preferred Qualifications

• Direct experience with Epicor Prophet 21 configuration, security, reporting, and integrations.
• Experience supporting OroCommerce or similar B2B eCommerce platforms.
• SQL or data analysis experience.
• Experience working in distribution, manufacturing, or B2B environments.
• Exposure to system implementations or upgrades.

What Success Looks Like

• Stable, well‑supported Epicor P21 environment aligned to business needs.
• Improved operational efficiency through process enhancements and system optimization.
• Strong integration and alignment between ERP and the Oro platform website.
• Trusted partnership with business teams and a deep understanding of how the company operates.

#LI-BS1

#LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.