Lead the design, development, customization, integration, optimization, and support of ServiceNow ITSM solutions. Manage modules including Incident, Problem, Change, Request, Service Catalog, and CMDB; develop scripts, workflows, integrations, and platform enhancements; troubleshoot production issues and support upgrades. Partner with stakeholders to deliver ITIL-aligned solutions, provide technical leadership, and mentor junior developers.
Senior ServiceNow ITSM Developer with 10+ years of IT experience and 7+ years of hands-on ServiceNow development expertise. Key Responsibilities: Design, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and CMDB. Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer. Develop and support REST/SOAP integrations, IntegrationHub, and MID Server implementations. Collaborate with stakeholders to gather requirements and deliver scalable solutions aligned with ITIL best practices. Perform troubleshooting, platform optimization, upgrades, and production support. Mentor junior developers and provide technical leadership. Required Skills: Strong ServiceNow ITSM development experience. Expertise in JavaScript, Flow Designer, Service Catalog, CMDB, and Integrations. Experience with REST APIs, SOAP, IntegrationHub, and Service Portal. Good understanding of ITIL processes and Agile methodologies.
Hexaware Technologies San Ramon, California, USA Office
3001 Bishop Drive Suite 300, Office 3108, San Ramon, United States, 94583
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead diligence support, M&A integration planning, execution, and operational infrastructure for CrowdStrike’s corporate development function. Coordinate cross-functional workstreams, manage change and stakeholder alignment, track integration KPIs and synergies, and report risks to executives. Build repeatable playbooks, templates, governance processes, and AI-enabled tools. Support Falcon Fund portfolio companies through QBRs, financial reporting oversight, partnership coordination, and strategic alignment with CrowdStrike’s platform and go-to-market organization.
Top Skills:
AICloudCybersecurityDataEnterprise SaasGtm Systems
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Conduct advanced threat hunting, dark web monitoring, and customer-specific cyber threat intelligence operations. Serve as a trusted advisor to assigned customers, investigate nation-state and criminal threats, prepare actionable intelligence, deliver briefings to technical and executive stakeholders, and respond to customer requests. The role also involves using AI and autonomous agents to improve intelligence analysis and supporting a rotational weekend on-call schedule.
Top Skills:
AIAPIsAutonomous AgentsLogscale
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Supports the SVP of Product Marketing as a strategic executive partner. Responsibilities include complex calendar management, meeting preparation, stakeholder coordination, confidential information handling, global travel planning, event and offsite execution, expense reconciliation, organizational operating rhythms, project follow-through, and AI-enabled workflow improvement.
Top Skills:
Ai ToolsGoogle WorkspaceSlackZoom
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
