Events Operations Director

Marcus & Millichap is the nation’s leading brokerage firm specializing in real estate investments with offices nationwide. Marcus & Millichap offers owners and investors the nation's most comprehensive real estate research and analysis for all types of income-producing property.

The Events Operations Director is a key role in Marcus & Millichap’s Event department based in Walnut Creek, CA. This is an in-person position. It is the back-up to the Senior Vice President, Events and potentially a successor to lead the team. This role is responsible for managing the department’s day-to-day activities related to events and recognition management and execution. It is a player coach model with a major focus on process and procedure, ensuring consistency and quality control throughout the department while providing a high level of service to internal and external clients. 

Responsibilities include managing several team members and the day-to-day work of event specialists, coordinators, assistants, graphics, contractors, vendors and service providers. It includes but is not limited to managing production and execution for the department, budget management for projects, contract negotiation, managing staffing, internal and external client relationships, executive interactions, event execution logistics including shipping and receiving, architecting and overseeing event registration and vendor relationships.

The Events Team manages and executes a wide variety of internal and external events as well as some of the firm’s agent and employee recognition programs. Events include but are not limited to incentive and recognition events, management meetings, sales meetings, trade shows, participation in industry conferences with sponsorships and speaking opportunities, client events including receptions, dinner, parties, symposiums, webcasts, webinars, etc.

The successful candidate must be able to successfully execute the deliverables to meet the business goals of the events, be an operational leader and “day-to-day” program manager managing events team processes and budgets in the execution of tactics, activities, and details. Must be a team player working collaboratively with sales, marketing, and other support departments across the firm. Key to this position is a proactive and solutions oriented style, excellent communication and computer skills with a rigorous attention to detail while understanding the company’s culture and business. Candidates must have the ability to manage multiple demands under pressure, meet deadlines, be flexible when priorities shift, interact with senior management and handle confidential information with sensitivity.

The base salary range for this role is $130,000 – $150,00 per year. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions. 

Responsibilities:

• Manage the day-to-day activities and production of the department to deliver outcomes on time and meeting expectations
• Manage event planning and execution of corporate events targeting agent retention, training, new business, clients and agents
• Collaborate with stakeholders to ensure event objectives support Marcus & Millichap business objectives
• Evaluate and report on industry best practices to support innovative and “fresh” approaches/ideas for managing and executing events and creating experiences
• Examine current processes and refine as required to gain more efficiencies and ensure consistency in execution of events and recognition activities
• Manage vendors supporting events to provide effective processes and tactics to deliver on marketing goals and objectives.
• Define and refine metrics and performance targets and connect to business results to drive efficiency, impact and relevance.
• Understand Marcus & Millichap’s brand/product positioning with the ability to ensure consistent, on brand messaging at events
• Understand and contribute to event theme design and key messages as appropriate
• Evaluate event success through analytical and qualitative assessments
• Effectively manage large scale events and budgets

Qualifications:

• Must have strong tactical execution skills and expertise to drive successful corporate events with the highest level of operational excellence
• 10+ years event/hospitality industry experience managing events
• Registration solutions for a variety of types of events
• Cvent experience required – Ability to set-up and architect
• Jifflenow meeting scheduling tool experience preferred
• Trello and Asana experience
• Certified Meeting Professional (CMP) certificate preferred
• Proven ability to build relationships with other support departments and vendors/partners
• Ability to articulate the vision and direction of event objectives and goals to all levels of the organization
• Ability to collaborate and develop positive business relationships with all cross functional areas within Marcus & Millichap and with our agents
• Strong event logistics reporting and budget management skills
• Must have strong verbal and written communication skills · Self-motivated, innovative, collaborative, multi-tasker, creative and analytical
• Strong project management skills
• Proven ability to excel in a dynamic, fast-paced environment
• Strong team player with a positive attitude
• Some travel is required, approximately 10-15%.
• Must be able to lift up to 30 pounds.
• Must have a valid driver’s license.
• Bachelor’s degree in Event Planning, Hospitality, Communications, Marketing or Business