Executive Operations & Office Lead, CEO Office

BJAK is building the next-generation insurance and financial services platform - designed to be radically simple, transparent, and accessible. We are the largest insurance platform in Southeast Asia, operating at scale across the region, and are now expanding into new markets with a strong focus on execution, technology, and measurable outcomes.

We move fast, operate with high ownership, and expect people to build - not wait for instructions.

The Executive Operations & Office Lead, CEO Office – United States is a foundational, generalist role supporting BJAK’s US market entry and office setup.

This role works closely with the CEO and early leadership to set up the US office, establish local operating foundations, and support early execution across hiring, coordination, and business launch activities. It is intentionally broad and flexible - suited for someone who enjoys building from zero and wearing multiple hats.

This is not a pure admin role. You will handle execution, coordination, and logistics, but also play an active role in building local networks, engaging recruiters, supporting early hiring, and keeping launch momentum moving.

• Support the CEO directly on US launch activities, including scheduling, preparation, follow-ups, and execution of priorities tied to office and team setup.

• Help set up the US office from scratch, including basic operational arrangements, vendor coordination, documentation, and local admin workflows.

• Build and maintain a network of recruiters, hiring partners, and service providers in the US to support early-stage hiring needs.

• Coordinate early hiring and interview logistics, working closely with internal TA teams and external recruiters.

• Act as a central execution point across HR, Finance, Operations, and Product teams to ensure US launch activities stay on track.

• Prepare materials, summaries, and briefing notes to support meetings, pitches, and discussions related to hiring, partnerships, and setup.

• Handle ad-hoc requests, last-minute changes, and urgent execution needs with speed, flexibility, and sound judgment.

• Experience in office administration, operations, executive support, startup operations, or business coordination

• Strong organisational skills and ability to manage multiple moving pieces in an unstructured environment

• Comfort working closely with senior leadership and handling sensitive information

• Strong communication skills and confidence engaging external parties (e.g. recruiters, vendors, partners)

• Hands-on, proactive mindset—comfortable figuring things out without a playbook

• Willingness to take on both operational and business-facing tasks as needed

(Background is flexible. What matters most is your ability to execute, adapt, and build from zero.)

• Be part of the initial US market launch and help shape how the team and office are built

• Work directly with the CEO in a high-trust, high-visibility role

• Broad exposure across operations, hiring, and early business execution

• Flat, no-politics culture that values speed, ownership, and initiative

• Competitive compensation with meaningful growth opportunities