Experience & Success Associate

At Aidaly, we believe family caregivers are the future of healthcare and the backbone of a thriving economy. In-home care is the fastest-growing part of healthcare, but demand is outpacing supply. We are pioneering a new model for delivering care at home by training and paying family caregivers to meet the needs of an evolving population and changing workforce. We are scaling rapidly across the United States. Join us!

• Own and execute all caregiver-facing communications and engagement, from swag to support.
• Design localized email campaigns, SMS campaigns, and community activations to deepen connection and loyalty.
• Plan and coordinate caregiver appreciation initiatives, live and virtual events, and local market activations.
• Analyze caregiver engagement metrics to continuously optimize programs and campaigns.
• Collaborate closely with Growth, Product, and Ops teams to deliver a seamless, personalized experience across markets.

• 4–6 years experience in customer experience, lifecycle marketing, community engagement, or similar roles.
• Skilled in writing, design coordination, and campaign execution across email, SMS, and in-person channels.
• Data-driven and results-oriented, with an eye toward improving retention, satisfaction, and NPS.
• Deep empathy for family caregivers and a passion for building meaningful relationships at scale.
• Highly organized, creative, and proactive; thrives in a fast-paced startup environment.

If you're the type of person people naturally look to in times of chaos; calm under pressure, quick to action, and solution-focused - WE WANT YOU!

• Competitive salary + performance bonuses based on KPIs.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401K (starting Q3 2025)
• High-autonomy, high-impact role — true domain ownership.
• Quarterly off-sites, trainings, and team building experiences.
• Opportunity to build something transformative for millions of American families.