Field Service Manager

This role addresses operational friction, dispatch inefficiencies, and skill gaps within the field service technician team. The Field Services Manager resolves high repeat-visit rates and customer dissatisfaction by shifting management from reactive troubleshooting to proactive capability-building. By translating organizational objectives into clear daily habits and leveraging data analytics, the position streamlines routes, reduces bottlenecks, and optimizes overall field efficiency.

• Conduct thorough skill gap assessments and establish personalized development plans to lower recall rates and enhance team technical competency
• Lead regular huddles and 1-on-1 coaching sessions to align the field team with operational KPIs, safety protocols, and customer satisfaction targets
• Analyze operational data including completion times, travel efficiency, and repeat visits to resolve root-cause friction points
• Implement systematic solutions to eliminate dispatch and equipment bottlenecks before they impact bottom-line metrics or client relationships
• Utilize AI-driven route optimization and predictive analytics tools to streamline daily technician schedules and improve dispatch accuracy
• Foster team morale and professional growth pathways, directly reducing turnover and boosting customer CSAT and culture scores

• Mastery in mentoring, directing, and coaching employees to drive skill progression and team confidence
• Exceptional ability to communicate an inspiring vision, reframe organizational shifts into actionable field goals, and persuade team members
• High-level critical thinking to analyze complex operational data, uncover underlying patterns, and solve systemic problems
• Strong collaborative mindset to build cross-functional relationships, involve stakeholders early, and achieve shared objectives
• Proven planning and organization capabilities to manage time effectively, set defined objectives, and monitor performance against milestones
• AI application literacy to integrate digital diagnostic tools and automated reporting into daily field workflows

Minimum Requirements:

• Minimum Education: Bachelor’s Degree in Business Administration, Operations Management, or related field
• Minimum Experience: Critical experience leading field service teams, managing operational KPIs, and executing technical training programs
• Required Technical Skills:
  • Field Service Management (FSM) software and route optimization tools
  • Operational data analysis, root-cause troubleshooting, and performance tracking
  • Technical field coaching, safety compliance protocols, and customer satisfaction management

Visa sponsorship not available for this position

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)