Fixed Ops Specialist - Phoenix

Description
The Role:
The Fixed Ops Specialist (FOS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with the GM Aftersales Field Team, and dealership leadership to execute GM's Customer Care & Aftersales initiatives, drive processes, improve customer satisfaction, and grow revenue. The FOS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
What You'll Do (Responsibilities):

• Parts and Service SME with deep knowledge of Dealer Fixed Operations, CCA Policies & Procedures and Go To Market strategies.
• Responsible for assessing and training Zone and District managers in Dealer Fixed Operations tools, processes, and policies such as but not limited to:
  • Standardized dealer contact, dealer profitability: i.e. Drive for 75% Fixed Coverage, dealer operating report, relevant performance and opportunity reports, implementation and documentation of actions plans to overcome zone or district headwinds.
• Reassess Zone and District Managers to ensure knowledge gaps have been closed and upskilling was successful.
• Champions ad-hoc fixed coverage projects as determined by leadership.
• Implements effective countermeasures to overcome headwinds impacting role's KPI's.
• KPI's: Deliver assessments, and training according to glide path and milestones approved by Leadership.

Your Skills & Abilities (Required Qualifications):

• Bachelor's Degree or Equivalent Experience
• 3+ years of experience leading, guiding and improving dealership fixed operations.
• Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience.
• Expert knowledge of Dealership Service & Parts Operations:
  • Automotive Parts and Service Systems.
  • Dealer Operating Report & Fixed Analysis Tools.
  • Dealership profit department's structure and interconnectivity.
  • GM policies & procedures.
• Effective oral and written persuasive and informative communication skills.

Competencies

• Successfully builds and maintains strong internal/external relationships.
• Successfully Drives for Results & Drives Change Management.
• Project management.
• Effectively Inspires & Motivates Others to Achieve High Performance.
• Proficient in strategic planning, learning agility and engaging remote teams.
• Consistently Demonstrates Innovation and Creativity.
• Consistently Demonstrates Initiative & Adaptability.

#LI-JT2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The selected candidate will be required to travel on a regular basis (25-50%) for this role.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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