Forward Deployed Engineer (AI Team)

About Pallet 

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

You could be a Forward Deployed Engineer anywhere, why us?

• You’ll report directly to Michael, our Forward Deployed Engineering Lead, and be part of the earliest technical deployments team at the company.
• Work cross-functionally with BizOps (Jeff), Engineering (Nilkanth), and leadership (Andrew) to bring AI Agents into production environments.
• Shape the foundations of how Pallet deploys and operationalizes AI for enterprise logistics customers.
• Deeply technical, highly customer-facing: you’ll validate workflows, build integrations, solve edge cases, and launch real automations.
• Massive surface area for impact — this team is the engine that turns sales wins into production AI automation.

About the opportunity:

We’re hiring one of our first Forward Deployed Engineers — a hybrid technical and customer-facing role responsible for implementing Pallet’s AI Agent platform inside the world’s largest logistics companies.

You’ll own deployment from post-sale technical validation through production rollout: mapping workflows, integrating systems, resolving edge cases, testing AI behaviors, and partnering closely with both Engineering and BizOps to ensure customers realize measurable ROI.

This is a foundational role with significant ownership in shaping how Pallet delivers value after the deal is signed.

Why this role is different:

• Founding-caliber role on the FDE team, reporting to the FDE Lead.
• Deeply technical: APIs, JSON schemas, TMS/WMS integrations, exception workflows, AI behavior tuning.
• High customer impact: you’ll ship automations that eliminate thousands of hours of manual work.
• Work directly with BizOps, Engineering leadership, the CTO, and CEO on critical enterprise deployments.
• Full lifecycle ownership of deployments — not “demo work,” but real integrations and operational automations.

How you will make an impact:

• Lead technical implementations for enterprise customers — from workflow mapping to AI Agent configuration to production launch.
• Design and run proofs of concept that demonstrate measurable improvements (accuracy, throughput, cycle time, error reduction).
• Build lightweight automations and prototypes using tools like Retool, Zapier, Make, or scripts to validate value quickly.
• Integrate with customer systems (TMS, WMS, ERP, CRM, billing/settlements) using APIs, webhooks, and data schemas.
• Debug and troubleshoot production issues, partnering with Engineering to address model behavior and system integration challenges.
• Act as the technical voice of the customer — relaying workflow pain points, edge cases, and feature gaps to Product and Engineering.
• Enable the GTM and CX teams by creating implementation templates, technical guides, and repeatable processes.

Preferred experience:

• 2+ years as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or Technical Consultant — ideally in high-growth SaaS or AI.
• Strong technical fluency around APIs, authentication, JSON schemas, logs, and integration patterns.
• Experience with automation or AI systems (browser automation, RPA, RAG/memory, LLM agents, voice interfaces, etc.).
• Comfort building prototypes using Retool, Zapier, Make, Postman, or lightweight scripting.
• Excellent communication across technical and operational audiences — from dispatch teams to CTOs.
• Thrives in fast-moving, ambiguous environments with incomplete information.

Our Benefits:

• 🩺 Health, Vision, and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits
• 🚘 Uber ride stipend if you ever have to work late in the office
• 🍔 Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated)
• 🥤 Monthly happy hours
• 🎉 Annual Company Offsites; our last one was in Palm Springs 🌴🍹

Compensation:

The estimated salary range for this role is $150,000 - $200,000 OTE depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and opportunities for growth. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.

Location:

This role is an in-person role in our office in Fidi, San Francisco, 5 days a week with daily catered lunches and dinners.

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.