Drive technical pre-sales through discovery, demonstrations, solution design, proof-of-concepts, sizing, RFP responses, and technical evaluations. Translate observability challenges into solutions involving logging, metrics, tracing, alerting, cloud infrastructure, Kubernetes, OpenTelemetry, and CI/CD. Partner with sales and product teams, resolve customer issues during evaluations, support procurement, and build tooling when needed.
👉 We are opened to hire candidates wherever they might be on the west coast trough an employee of record contract, as long as you are a fluent or native english-speaking person.
👉 You don't have to match 100% of the requirements. If you believe you're a strong fit, we'd love to hear from you.
🌟We just raised $35M in Series A, if you join Tsuga you will experience a strong growth.
About the role & the team
- You will join an actual team of 5 FDEs and 2 Product Manager, spread across Europe, USA and the LATAM Region, all reporting to Nils, our Head of Product.
- We strongly believe that PMs and FDEs must work together to deliver value fast:
- Bugs are fixed quickly
- Feature requests don’t stay in backlogs for years
- We ship ambitious capabilities in days, not months.
- As you are in a hybrid technical and client-facing role, we expect you to build excellent relationships with the Sales team and act as the technical voice of the customer to win new business.
- Create strong relationships with Account Executives to drive the pre-sales process: discovery, demos, solution design, POCs and support.
- Our pricing model is based on the volume of data we need to process. During the POC phase, help the Sales team size the deals of our prospects.
- Translate complex observability challenges into compelling technical solutions using Tsuga.
- Deliver engaging, hands-on demonstrations that address customer pain points around logging, metrics, tracing, and alerting.
- Provide technical guidance on integrations with OpenTelemetry (OTel), cloud infrastructure (AWS, GCP, Azure), Kubernetes, and CI/CD pipelines.
- Serve as a bridge between customer needs and the product team. Be reactive and address small issues to fix them during the POC phase.
- Respond to RFPs, and support technical evaluations and procurement processes.
- Native english speaking (mandatory for the job)
- 3+ years in a Sales Engineer, Solutions Architect, DevOps, SRE or former software engineer role, in a SaaS or observability-focused environment.
- Strong understanding of cloud-native infrastructure, microservices, and monitoring/telemetry tools (e.g. Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk).
- Knowledge of container orchestration (Kubernetes)
- Ability to develop your own internal tooling when necessary to help customers succeed technically. We don’t expect you to write production-ready code, using AI to help you with this is enough.
- Proven ability to explain complex technical concepts to both technical and non-technical audiences.
- Sense of service: you sincerely care about the customer's satisfaction and usage of the product.
- Excellent communication, presentation, and stakeholder management skills.
- Comfort in fast-paced sales cycles and ability to adapt to customer-specific use cases.
- 🔥 We move fast. As an early-stage startup, we are pragmatic, we value ownership, and quick feedback over unnecessary process and hierarchy.
- 🙏 We solve problems, not blame people. When something goes wrong, we fix it, learn from it, and improve the system.
- 🛠️ We are builders. We start everything from a blank page and we lean on your colleagues' knowledge to move faster.
- 🙇 We are customer-obsessed. We dogfood Tsuga every day, so you care how the product is actually used and want to contribute ideas.
- 💥 We lean hard on AI, but not blindly. Our problems are hard and can’t be AI-slopped away.
- 🌍 We're international from day one. Every quarter, the whole team meets at our French office to align on company goals, celebrate wins, and connect with teammates from the US, UK, the Middle East, and across Europe.
Similar Jobs
Insurance • Legal Tech • Social Impact
Lead Atticus’s corporate communications and public relations function, building media presence, policy-driven storytelling, rapid response, public affairs, Congressional engagement, executive thought leadership, crisis preparedness, agency management, communications operations, and a growing team. Use proprietary data and client stories to shape coverage and policy conversations around Social Security, disability benefits, and access to legal help.
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Drive new business sales for BlackLine’s SaaS platform to mid-market accounting and finance teams. Responsibilities include prospecting, pipeline development, quota attainment, discovery, presentations, negotiations, forecasting, Salesforce documentation, territory planning, and collaboration on RFPs, demos, contracts, and implementations. The role requires selling finance or accounting software, building executive relationships, traveling within North America, and maintaining customer satisfaction.
Top Skills:
Blackline ApplicationsSaaSSalesforce
Fintech • Financial Services
Sales Representatives guide clients towards financial freedom by assessing their financial situations and providing tailored debt consolidation options without cold calling. They build rapport, ensure compliance, and can earn a competitive commission based on performance.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
