Forward Deployed Engineer

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

As a Forward Deployed Engineer at Console, you’ll be responsible for making customers successful with the product. You'll work with sales, product, engineering, and directly with leadership to understand and solve customer requests, and help fold the learnings back into the core product.

Some examples of work you might do:

• Help a front-line support agent integrate Console to automate a workflow they've been forced to solve manually for years

• Build AI tooling to analyze tickets and surface insights to prospective customers on where they can increase automation

• Drive product decision making that turns your customer insights into platform value

You'll have room to be creative, work autonomously with customers, and shape both the platform and the product vision.

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

• You're a fast learner with high-aptitude and strong generalist intuitions that you can transfer across domains

• You're technical and can think through technical problems; you've built things from scratch and like to understand how systems work under the hood

• You enjoy working with people and feel a sense of personal responsibility to customers and teammates who rely on you

• You aspire to be a founder and you want to learn as much as you can, as fast as you can, across multiple domains

• 2+ years of full-time experience working in a technical role or as a software engineer

• Hands-on experience working across multiple functions or domains

• Obsessed with building incredible product experiences for users, and never happy with "good enough"

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits: top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office