Founding Customer Success Manager

About Us
Gumloop is the easiest way to build and share agents across your team. Anyone can build an agent that automates work across your existing tools. And you own all of it, your agents, your data, and your spend.
Here are a few things our customers love about Gumloop:
Agents — An agent is a teammate you set up once. Give it a few instructions, pick the AI model that runs it, and connect the tools it needs, its own plus the apps you already use like Salesforce, your CRM, analytics, CMS, SEO tools, or your docs. Then put it in a Slack channel, Microsoft Teams, its own page, or an email inbox, and talk to it like a coworker.
Skills — Skills are how an agent learns your way of doing things. It can write its own from your instructions and templates, reach for them whenever they're useful, and update them when you correct it, so you never repeat yourself. Or grab one a teammate already built and make it yours.
Files — Whatever your agent makes gets saved automatically, dashboards, slides, spreadsheets, even dynamic apps you can click around in. Preview them in the chat, share them with a link, and pick up the ones you're still working on in your next chat.
We're moving fast. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already running agents on Gumloop in production. We've raised $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project, and now we're hiring the people who'll build the rest. Maybe that's you

Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

• Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business

• Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs

• Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes

• Partner with Solutions Engineers to scope, design, and deliver complex customer solutions

• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments

• Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models

• 6+ years of experience in Customer Success, Account Management, or Solutions Engineering

• Experience working directly with C-level executives and navigating large, complex enterprise organizations

• You've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well

• Strong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations

• Comfort operating in a fast-moving, early-stage environment with limited process

• First or early Success hire at a fast-growing startup

• Experience with business process mapping, requirements analysis, and solution design

• Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a diverse set of customer environments

• Existing relationships in enterprise technology or IT leadership

• Highly competitive salary and meaningful equity

• Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need

• $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best

• 15 days of temporary remote work flexibility per year

• 401k match up to 6%