Founding Operations

Nabi is building a new behavioral healthcare system to serve 100M patients with exceptional care in the next 10 years. We’re starting out with building the first digital health platform for eating disorders with an agentic care model, where we empower clinicians with agents to deliver continuous care. We’ve already served tens of thousands of members and have raised over $10M from the top firms in Silicon Valley.

This is a founding operations role at the company. As part of this founding role, you will be tasked with setting the highest standards of operational excellence across the organization.

The core responsibility is the following: build the clinical engine that powers care. The systems and processes that you build will affect the whole patient journey, starting from the first mile (intake + patient onboarding + clinician matching) to the last mile (revenue cycle management).

You’ll work directly with the CEO, the Chief Clinical Officer, and clinical team to design and run the operational backbone of the company. This is a critical role for a strong generalist who thrives in ambiguity, builds fast, and cares deeply about healthcare done right.

• Patient Intake Operations: Lead and optimize new patient scheduling, referrals, and intake workflows across all channels

• Eligibility & Benefits: Ensure accurate coverage checks and benefit rules for nutrition care, including referrals, telehealth policies, and plan limitations

• Revenue Cycle Management: Oversee coding, claims submission, payment posting, and denial prevention to maximize successful reimbursement

• Process Quality & SOPs: Build and maintain workflows, scripts, and quality standards that improve consistency, accuracy, and turnaround time

• Based in or willing to relocate to San Francisco — this is an in-person role

• Intellectual horsepower — signs of raw intelligence, fast learning, and sharp problem-solving

• Moves fast — you thrive in ambiguity and can solve messy problems quickly

• High attention to detail — we value excellence as a core value

• Crisp communicator—you can distill complexity and influence decisions across various stakeholders

Strong candidates may also have

• Have experience in AI, healthcare, or regulated industries

• Technical or highly proficient with technical tools (SQL, Python, Retool, Zapier)

• Compensation: $140K - $175K year with bonuses

• Equity: meaningful equity as part of founding team

• Benefits: Competitive healthcare, vision, and dental, and free lunch + dinners in the office.