The Founding Success Lead at Marble will build systems for customer retention, collaborate with teams on growth strategies, and design journeys for school success.
About The Role
Marble's growth depends not just on signing schools, but keeping them actively engaged - month after month, year after year.
As our Founding Success Lead, you'll design and build the systems, processes, and team that ensure schools love working with Marble and keep referring more students over time. You'll blend structured thinking with a deep customer sense to identify what drives retention and expansion - and operationalize it across hundreds (soon thousands) of school relationships.
You'll collaborate closely with Sales, Product, and Operations to build the foundation of a scaled success engine - one that combines human touch, data, and automation to deliver delightful, measurable outcomes for schools and students.
What You'll Do
Qualifications
Marble Traits
Relentless Drive
Introspective Team Player
Operationally Excellent
Marble's growth depends not just on signing schools, but keeping them actively engaged - month after month, year after year.
As our Founding Success Lead, you'll design and build the systems, processes, and team that ensure schools love working with Marble and keep referring more students over time. You'll blend structured thinking with a deep customer sense to identify what drives retention and expansion - and operationalize it across hundreds (soon thousands) of school relationships.
You'll collaborate closely with Sales, Product, and Operations to build the foundation of a scaled success engine - one that combines human touch, data, and automation to deliver delightful, measurable outcomes for schools and students.
What You'll Do
- Build the foundation. Create the operating model, workflows, and infrastructure for school success - from counselor engagement cadences to renewal triggers and automated check-ins.
- Drive growth. Once the Success function is established, you'll carry a quota and help us retain and expand school partners
- Collaborate cross-functionally. Partner with Sales on seamless handoffs and expansion motions, and with Product to identify scalable ways to support thousands of schools.
- Think in journeys, not just relationships. Design cohesive customer experiences across every touchpoint, ensuring every school feels known, supported, and successful.
Qualifications
- 5 years of experience in Account Management or Customer Success - and have built or been early on a scaled AM or Success function (managing thousands of customers via product, process, and human touch).
- Are a structured thinker and systems builder - you bring clarity, frameworks, and scalable processes to complex, ambiguous problems.
- Are experimental and scrappy - you love rolling up your sleeves to test what works, and turning insights into playbooks.
- Have strong communication and collaboration skills, especially across functions like Sales and Product.
- Are empathetic and intuitive - you have a "psychic" sense of what customers need before they ask, and you design experiences that feel personal even at scale.
Marble Traits
Relentless Drive
- You're the hardest worker in the room who takes full responsibility for outcomes and tackles any task, no matter how small.
Introspective Team Player
- You invest in relationships and team morale while actively seeking feedback and self-evaluating to continuously improve.
Operationally Excellent
- You communicate clearly, think logically, and execute efficiently & effectively.
Similar Jobs at Marble Health
Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
The Founding Success Operations Lead will manage school partnerships, design operational systems for scaling, and run experiments to enhance engagement and retention.
Top Skills:
Account Management ToolsCrms
Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
As BDR, you will generate partnerships with schools, manage outreach efforts, maintain CRM accuracy, and collaborate with sales and marketing teams.
Healthtech • Kids + Family • Social Impact • Software • Telehealth • Conversational AI
The Founding Success Operations Lead will manage school partnerships, design operational systems for scaling, and run experiments to enhance engagement and retention.
Top Skills:
Account Management ToolsCrms
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
