Greet and check in pediatric patients and families, schedule appointments, verify insurance, collect payments, manage EHR records, route calls, maintain reception area, and support clinic operations while ensuring HIPAA compliance.
Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers Provide basic and accurate information in-person and via telephone/email Maintain the reception area, keeping it clean and free of clutter. Handle filing and data entry as requested Maintain office security by following safety procedures and controlling access via the reception desk Must be detail oriented and possess strong organizational skills in a fast-pace environment Good verbal and written communication skills Be able to prioritize workload while remaining flexible May be required to work overtime to meet tight deadlines Highly motivated and able to work with multiple teams simultaneously Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls Perform other clerical duties such as filing, photocopying, transcribing and faxing Other duties as required
What You'll Do
- Greet and check in pediatric patients and their families in a professional, courteous, and friendly manner
- Schedule, reschedule, and confirm patient appointments
- Answer and route incoming telephone calls and respond to patient inquiries
- Verify patient demographics, insurance eligibility, and obtain required documentation
- Collect copayments, deductibles, and other patient payments as applicable
- Maintain accurate patient records and medical files within the electronic health record (EHR) system
- Manage patient check-in and check-out processes efficiently while ensuring a positive patient experience
- Coordinate with providers, medical assistants, and clinical staff to support daily clinic operations
- Maintain confidentiality and safeguard patient information in accordance with HIPAA regulations
- Demonstrate strong organizational skills and attention to detail in a fast-paced environment
- Communicate effectively with patients, families, providers, and staff
- Be able to prioritize workload while remaining flexible and adaptable to changing clinic needs
Qualifications
- At least one (1) year of experience working as a Front Desk Receptionist, Medical Receptionist, Patient Services Representative, or in a healthcare customer service role
- High school diploma or GED
- Experience with appointment scheduling, patient registration, and insurance verification
- Basic computer proficiency and experience using electronic medical records (EMR/EHR) systems
- (Preferred) Fluent in Spanish, Mandarin, and/or Cantonese
- Ability to maintain confidentiality in accordance with HIPAA requirements
- Demonstration of mature judgment and professionalism
- Attention to detail, strong organizational skills, and reliability
- Ability to communicate clearly and effectively in a courteous and friendly manner
- Strong customer service skills with a patient-centered approach
- Ability to work collaboratively in a team-oriented environment
Environmental Job Requirements and Working Conditions
- Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The office location is 328 S. First St. #F Alhambra, CA 91801
- The total pay range for this role is: $22 - $24 per hour. This salary range represents our national target range for this role
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
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