Fulfillment Lead

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Job Title: Fulfillment Lead

Job Summary:
The Fulfillment Lead is responsible for overseeing daily warehouse and order fulfillment operations to ensure accuracy, efficiency, and on-time delivery. This role leads a team of associates, coordinates workflow, and maintains high standards for inventory management, safety, and customer satisfaction.

Key Responsibilities:

• Supervise and support fulfillment team members in picking, packing, and shipping orders

• Ensure all orders are processed accurately and shipped within established timelines

• Monitor daily workflow and adjust staffing or priorities to meet demand

• Train, coach, and develop team members to improve performance and productivity

• Maintain inventory accuracy through cycle counts and proper handling procedures

• Collaborate with other departments (e.g., customer service, procurement, logistics) to resolve issues

• Enforce safety protocols and maintain a clean, organized work environment

• Track key performance indicators (KPIs) such as order accuracy, fulfillment speed, and error rates

• Identify process improvements to increase efficiency and reduce costs

• Assist with scheduling, timekeeping, and performance evaluations

Qualifications:

• 2+ years of experience in warehouse, logistics, or fulfillment operations

• Previous leadership or supervisory experience

• Strong organizational and problem-solving skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Familiarity with warehouse management systems (WMS) and basic computer skills

• Strong communication and interpersonal skills

Physical Requirements:

• Ability to stand, walk, and lift up to 80 lbs for extended periods

• Comfortable working in a warehouse environment with varying temperatures

Work Schedule:

• Full-time position; may require evenings, weekends, or overtime during peak periods

Bonus Points For

• Experience in large Warehouse settings

• Working with Netsuite

• IT experience / software / systems troubleshooting

Req ID: J-1091

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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