GTM Onboarding Program Manager

About the company

OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.

About the team

The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, tools, and frameworks needed to succeed in their roles.

About the role

OpenAI is hiring two GTM Onboarding Program Managers to help run the operational backbone of onboarding for our global go-to-market organization.

In 2026, OpenAI plans to onboard a high volume of customer-facing employees across Sales, Technical Success, Partnerships, and Customer Success. The onboarding program foundation already exists, and this role is focused on delivering, facilitating, and continuously improving onboarding at scale.

These Program Managers will serve as the execution engine of GTM onboarding. You will run onboarding operations end-to-end across recurring cohorts, including planning, scheduling, communications, stakeholder coordination, facilitator preparation, certification flow, and live session delivery. You will also play an active role in facilitating onboarding sessions and creating a high-quality learner experience for new hires.

This is not primarily a program architecture role. The GTM Onboarding Lead will own overarching onboarding design and structure. In this role, you will partner closely with that Lead to operationalize the program, bring it to life across cohorts, and identify practical improvements based on delivery experience, learner feedback, and business needs.

You will help modernize onboarding through AI-assisted workflows, scalable systems, and data-informed iteration that reduce operational burden while improving consistency, speed to ramp, and learner readiness.

In this role, you will:

• Run the operational cadence of GTM onboarding across multiple roles and high-volume hiring cohorts

• Own cohort planning, scheduling, communications, logistics, and stakeholder coordination from intake through completion

• Facilitate live onboarding sessions, workshops, and key moments in the learner journey with confidence and energy

• Partner with subject matter experts across Product, Sales, and Technical Success to prepare sessions and keep delivery running smoothly

• Manage certification flow, attendance tracking, learner communications, and readiness signals across cohorts

• Translate hiring forecasts and business priorities into structured onboarding execution plans

• Identify operational friction and implement improvements that make onboarding easier for new hires, managers, presenters, and cross-functional partners

• Use AI tools and automation to improve program coordination, learner support, and backend operations

• Gather participant feedback and delivery insights to inform continuous improvement in partnership with the Onboarding Lead

• Help ensure onboarding remains a consistent, scalable, high-quality experience as the GTM organization grows

You'll thrive in this role if you:

• Have experience running onboarding, enablement, training, or cohort-based programs in fast-growing environments

• Are equally comfortable behind the scenes operationalizing a program and in front of the room facilitating it

• Are highly organized and able to manage multiple moving pieces, stakeholders, and deadlines at once

• Bring strong presence, clarity, and energy to live facilitation

• Communicate clearly and build trust with stakeholders across teams and levels

• Enjoy turning ambiguity into structured execution

• Notice friction quickly and proactively improve processes

• Bring curiosity and creativity to using AI tools to improve workflows and learning experiences

• Experience operating onboarding, enablement, or training programs for customer-facing teams

• Strong program management and organizational skills

• Experience facilitating live trainings, workshops, or cohort-based learning experiences

• Experience working cross-functionally with multiple stakeholders

• Ability to manage complex logistics and recurring program operations at scale

• Strong written and verbal communication skills

• Willingness to work in-office in San Francisco

• Experience supporting Sales, Technical Success, Partnerships, or Customer Success organizations

• Experience scaling onboarding or enablement programs in high-growth environments

• Familiarity with learning platforms, enablement tooling, or onboarding systems

• Experience using AI tools to improve operational workflows or learning experiences

• Experience balancing facilitation excellence with strong backend program execution

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.