GTM Onboarding Lead

About the company

OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.

About the team

The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, tools, and frameworks needed to succeed in their roles.

About the role

OpenAI is hiring a GTM Onboarding Lead to design and scale the onboarding system for our rapidly growing go-to-market organization.

In 2026, OpenAI plans to onboard a high volume of customer-facing employees globally across roles including Sales, Technical Success, Partnerships, and Customer Success. While foundational onboarding programs exist today, this role will define and evolve the 0–90 day onboarding architecture that prepares new hires to succeed quickly with customers.

The GTM Onboarding Lead will own the design, instrumentation, and continuous improvement of onboarding across all customer-facing roles. You will establish the learning pathways, readiness milestones, and measurement frameworks that define how new hires ramp across the organization.

This role will also manage a small team of onboarding program managers and facilitators who execute onboarding cohorts and deliver training. You will focus on designing the system, while the team operationalizes and delivers it.

Success in this role means onboarding becomes a durable readiness engine for the GTM organization—helping new hires develop product knowledge, AI fluency, and customer engagement skills within their first 90 days.

In this role, you will:

• Design or refine the 0–90 day onboarding framework across all GTM customer-facing roles

• Define learning pathways, readiness milestones, and certification checkpoints

• Establish ramp metrics and instrumentation to measure onboarding effectiveness

• Lead and develop a team of onboarding program managers and facilitators

• Ensure onboarding programs scale effectively with rapid hiring growth

• Partner with Sales leadership, Product teams, Recruiting, and RevOps to align onboarding with GTM priorities

• Translate product updates, messaging changes, and field feedback into onboarding improvements

• Implement AI-assisted workflows and tools to modernize onboarding delivery and operations

• Continuously evolve the onboarding experience based on hiring patterns, product innovation, and field feedback

You'll thrive in this role if you:

• Have experience designing onboarding or ramp programs for customer-facing teams

• Carry a strong perspective on how learning has evolved in the age of AI and how ramping new hires can be more effective with AI tools & workflows

• Have operated in high-growth technology environments where hiring and product development move quickly

• Are a strong systems thinker who builds programs that scale rather than relying on manual effort

• Enjoy translating ambiguous business needs into structured programs and learning experiences

• Are comfortable working cross-functionally with Sales, Product, Recruiting, and Operations leaders

• Have experience leading or mentoring program managers, facilitators, or enablement team members

• Are excited about applying AI tools to improve learning, operations, and program insight

• 8+ years of experience in GTM enablement, onboarding, sales readiness, learning design, or related roles

• Experience designing onboarding or ramp programs for customer-facing teams

• Strong program design and program management skills

• Experience working cross-functionally across sales, product, and operations teams

• Ability to define metrics and measurement frameworks for onboarding effectiveness

• Willingness to work from our San Francisco office

• Experience scaling onboarding programs in high-growth SaaS or technology companies

• Experience supporting roles such as sales, technical sales, partnerships, or customer success

• Experience managing or mentoring enablement or program teams

• Familiarity with LMS platforms, enablement tooling, or onboarding program systems

• Experience using AI tools to improve workflows or learning programs

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.