GUCCI Senior Client Advisor - Naples

Summary

Job Description

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

• Qualified candidates must have the proper work authorization to work in the United States

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