HCV Program Director

The Housing Choice Voucher (HCV) Program Director is an executive level position responsible for overseeing CVR’s Project Based Voucher (PBV) contract (approximately 215 Housing Assistance Payments contracts and 8,325 vouchers currently leased) at the San Francisco Housing Authority (SFHA).  CVR Associates, a full-service consulting and direct-management firm focused on providing the housing industry with specialized services, commenced the contract with SFHA in January 2023.  This position reports directly to the corporate office and is responsible for the overall success of the project.  The HCV Program Director serves as the primary liaison between the client and CVR.  This position provides oversight of program operations, monitors the use of resources allocated to this project, and ensures contract metrics are met.  The HCV Program Director leads monthly reporting efforts and responses to monthly and annual performance scorecards and effectively communicates with the SFHA executive team, owners, program participants, the tenant-based voucher contractor, CVR staff and management, and other community stakeholders.  The HCV Program Director directly supervises the interim Operations position and department managers and supervisors and oversees a team of approximately 60 staff.  Items negotiable upon selection include relocation expenses and a corporate leadership position extending beyond the term of the contract.

ESSENTIAL DUTIES:  

• Plans, provides oversight, organizes, and coordinates the HCV PBV program operations that are the contractual responsibility of CVR Associates. 

• Directs the administrative activities of a large-scale voucher program, possibly with competing priorities. 

• Complies with HUD regulations, the Administrative Plan, Standard Operating Procedures (SOPs) and the guidelines set forth by contractual obligations issued by the SFHA.

• Works with staff to develop a comprehensive quality control plan that supports the standards of the SFHA HCV PBV program.

• Conducts program evaluations to determine whether programs are being administered properly and efficiently and to confirm contract metrics are met.

• Demonstrates effective verbal and written communication skills, including the ability to prepare clear, concise correspondence and reports.

• Develops project schedules and identifies and provides resources to ensure program success.

• Leads and oversees the monthly reporting deliverables, including a narrative report and scorecard response, submitted to the SFHA.

• Optimizes the organizational structure and oversight of the CVR program staff.

• Provides effective leadership that oversees an informed and well-trained workforce that is empowered to effectively implement established policies and procedures.

• Advises subordinate staff and makes and provides feedback to SFHA on policies and procedures to ensure service is provided in an efficient manner.

• Participates in the interviewing, selection, assignment, and training of professional and key personnel.

• Participates with other top management and executive staff in developing, revising, and implementing programs in accordance with federal, state, and local laws and regulations.

• Directs and/or participates in the development and preparation of the departmental budget and compiles supporting statistical and fiscal data.

• Supervises and reviews the preparation of a variety of financial and statistical reports used to assist in the maintenance of the HCV PBV contract.

• Receives community and PBV partner input and reviews, evaluates, modifies, and proposes programs to meet community needs; serves as an interface between SFHA, PBV property owners, community groups, individuals, and other official bodies.

• Networks with community organizations and speaks before public and private groups on departmental operations and programs.

• Develops and maintains effective relations with the public and community organizations.

• Meets with subordinates to discuss and resolve issues, and analyzes and interprets for supervisory staff any procedural, process, legislative or legal changes from federal, state, and local agencies which affect fiscal operations or departmental programs.

• Interprets and applies federal, state, and local laws and regulations.

• Establishes and maintains effective client relationships.

• Establishes and fosters a congenial professional work environment.

• Effectively interacts with employees and members of community organizations.

• Observes and analyzes situations and adopts effective courses of action.

• Adapts to a changing environment and takes on special projects.

KNOWLEDGE, SKILLS & ABILITIES:  

• Knowledge of the HCV PBV program, including intake, waitlist management, inspections, annual reexaminations, customer service, quality control, and data analytics and reporting.

• Knowledge of the rules and guidelines issued by federal, state, and local agencies concerning the management and maintenance of the HCV PBV program, including 24 CFR 982 and 983.  

• Knowledge of the principles of property management and maintenance.

• Knowledge of public sector organizational planning.

• Ability to determine a solution and what method to follow based upon the transaction that needs to be completed.  

• Ability to exercise sound and ethical judgment when acting on behalf of the organization.

• Ability to supervise, instruct, and schedule the work of subordinates.

• Ability to comprehend complex written material.

• Advanced communication skills in the areas of interviewing, investigation, interpretation, written and verbal communication, persuasion, and negotiation.

• Ability to establish and modify operational procedures.

• Ability to establish and maintain cooperative relationships with program partners including community groups and staff.

• Ability to take initiative and be resourceful.

• Ability to safeguard confidential and sensitive information.

• Ability to effectively utilize Microsoft Office products, Emphasys Elite (system of record), Customer Relationship Management software, and KnowledgeLake (enterprise content management).

QUALIFICATIONS / EXPERIENCE:

• Master’s degree preferred.

• Bachelor’s degree required in social work, business, public administration, or a closely related field.

• Three years of broad and progressively responsible public, social, or human services management experience, including significant supervisory experience, preferably high-level program management and leadership experience.

• A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.

• Knowledge of public sector housing authority programs and systems is preferred.

• Knowledge of the real estate industry is preferred.