The Head of Care Services is responsible for leading and scaling a multidisciplinary care team, ensuring high-quality patient care and operational efficiency, while developing strategies for service delivery and team performance.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.
Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!
Role Introduction:
We’re looking for an experienced and mission-driven Head of Care Services to help lead and scale our distributed, multidisciplinary care team spanning care advocacy, delivery and operations.
This role is responsible for ensuring that every patient who interacts with Color receives high-quality, compassionate care and support, while continuously improving patient experience, team scalability, and operational efficiency.
Reporting to our Chief Operating Officer, you will help shape the team culture, hire/coach/develop team members, and collaborate cross-functionally to enhance our patient experience and service model. You’ll bring expertise in leading, building and scaling healthcare service operations to our fast-growing environment and demonstrate a deep commitment to human-centered care. You will be critical to making Color a standard bearer of quality cancer care before, during and after a cancer diagnosis, and support the demonstrable impact of a virtual cancer care model on cancer outcomes for patients and populations.
How You'll Contribute
- Build an environment that promotes empathy, deep focus on patient experience, accountability on patient outcomes, and cross-functional collaboration and support.
- Drive performance management, including goal setting, coaching, performance management and career development across a growing organization.
- Establish scalable processes and best practices for high-quality service delivery.
- Develop and execute a long-term strategy for scaling distributed service operations while maintaining an exceptional standard of care.
- Help recruit, onboard, and retain top talent across the care services organization.
- Lead through change as Color continues to evolve its care delivery model, ensuring team alignment and resilience.
- Design and refine service workflows that enhance patient satisfaction, clinical outcomes, and operational efficiency.
- Develop KPIs, dashboards, and feedback loops to monitor team performance and patient experience metrics (NPS, response times, throughput, cohort outcomes).
- Partner with cross-functional teams to ensure delightful experience, consistency, compliance, and excellence in every patient interaction.
- Ensure alignment of service operations with regulatory standards and Color’s clinical and quality frameworks.
- Collaborate with Patient Engagement, Product, Engineering, Clinical, and Program teams to identify opportunities for improving patient experience, automation, workflow optimization, and improved member engagement.
- Serve as one of the key voices of the patient services organization in strategic discussions, ensuring our service model scales intelligently as we grow.
- Contribute to the design of new programs and services, ensuring operational readiness and seamless integration into existing systems.
- Partner closely with leadership of the medical group to make sure the best care and experience is always delivered to our patients.
- 7+ years of experience in healthcare operations, care delivery, or patient services management.
- Demonstrated success in scaling patient- or member-facing service teams ) in a digital health, health plan, or health system setting.
- A deeply empathetic and committed approach to delivering the best care quality and experiences for both patients and staff.
- Strong understanding of healthcare quality, compliance, and patient experience metrics.
- Demonstrated operational rigor and a relentless drive to remove barriers and improve coordination across a large care team.
- Deep understanding of the challenges cancer patients face and possess the dedication and motivation to help them navigate the disruptive impact of their disease.
- Relentless drive to removing barriers and defragmenting the current healthcare system for your patients.
- Data driven decision maker with experience building scalable systems and processes across large multidisciplinary teams.
- Experience leading remote teams and fostering culture across distributed work environments.
What We Offer
- 💰 Competitive salary
- ✨ Comprehensive medical, dental, vision, life, and disability benefits
- 📈 401k match
- 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend
- 🏝 Generous vacation policy, paid holidays and company-wide recharge days
- 🍼 Equal paid parental leave for birthing and non-birthing parents
- Free cancer screening and prevention resources for employees and their adult dependents
Base salary is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.
Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.
Color Burlingame, California, USA Office
831 Mitten Rd, Burlingame, CA, United States, 94010
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