Head of Customer Success, Planning Solutions

Grade Level (for internal use):

The Team: The Global Customer Success team sits within the S&P Global Mobility segment and plays a critical role in driving value realization, product adoption, and long‑term client relationships across our global customer base. The team partners closely with Sales, Product, and the Planning Solutions Business Unit to ensure users maximize value from our solutions throughout the customer journey. S&P Global has announced its intent to separate the Mobility Segment into a standalone public company, creating an exciting environment of strategic growth, innovation, and transformation for this role and team.

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. 

For more information, visit www.spglobal.com/mobility.

Responsibilities and Impact:

• Lead the Global Customer Success Team to unlock value across the entire customer journey, build long‑term user relationships, and deliver impactful client outreach and engagement.
• Own revenue protection and growth by driving user/usage growth, retention, upsell, and product adoption across business units, in close partnership with Sales and the Planning Solutions Business Unit.
• Design and continuously evolve the Customer Success operating model (including team structure, segmentation, and engagement approach) in line with S&P Global Mobility’s evolving structure and strategic goals, including platform and product migration.
• Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset.
• Collaborate with Business and Sales leaders to define and deliver on key KPIs (user/usage growth, retention, revenue growth, migration, and depth of relationships), using data insights to guide strategy and measure impact.
• Drive increased product adoption and support platform migration, ensuring CSMs provide deep product‑level expertise, workflow understanding, and technical support to facilitate smooth transitions and ongoing value realization

What We’re Looking For:

Basic Required Qualifications:

• 10+ years of experience in client‑facing roles (e.g., Customer Success, Account Management, Sales, Consulting, or similar), with a sophisticated understanding of global client workflows and relevant solutions.
• 5+ years of experience managing client‑facing teams, ideally across multiple regions, with a proven track record of building and managing high‑performing, complex teams.
• Demonstrated experience leading successful global transformations and designing/executing customer success or post‑sales strategies that drive retention, revenue growth, and product adoption.
• Strong understanding of customer success principles and technology‑enabled engagement tools, and how they support S&P Global Mobility’s vision and goals.
• Balanced strategic and operational mindset, with the ability to combine disciplined long‑term planning with effective short‑term execution.
• Transformational leadership capabilities, including the ability to lead teams through change, ambiguity, and re‑organization.
• Excellent communication, presentation, organization, and negotiation skills, with the ability to influence and partner with senior stakeholders.
• Strong decision‑making and prioritization skills, including the ability to make difficult trade‑offs with incomplete information in a fast‑moving environment.

Additional Preferred Qualifications:

• Experience in data, analytics, SaaS, or information services, preferably within automotive, mobility, or related industries.
• Prior leadership experience in a global Customer Success or post‑sales function supporting complex enterprise clients.
• Experience implementing technology, processes, and scalable programs to expand the reach and impact of Customer Success across regions and segments.
• Experience working in organizations undergoing significant structural change (e.g., spin‑offs, mergers, or large‑scale reorganizations).
• Highly collaborative working style with a proven ability to build strong cross‑functional partnerships with Sales, Product, Technology, and Operations.
• Analytical and insight‑driven, able to leverage data and client feedback to refine engagement models, improve services, and inform product enhancements.
• Client‑centric mindset with a focus on building long‑term, value‑based relationships with users and decision makers.
• Culturally aware and effective at leading and engaging diverse teams and clients across multiple geographies.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $115,236 to $230,065. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------