Head of Internal Comms

As a member of the Communications team, you’ll be on the cutting edge of bringing autonomous driving technology to the public, developing strategies that will increase understanding, acceptance, and adoption of this life-saving technology. We work with reporters, editors, bloggers, and other influencers to tell stories about Waymo and the potential of our technology to change how we move and live. We partner with the engineering, business, policy, marketing, and product teams to create messaging for new products and other initiatives, counter misinformation, and shape our reputation.

In this hybrid role, you will be based in Mountain View, CA and report to our Chief Marketing Officer.

You will:

• Team & Resource Management: Lead a team of three FTEs to deliver high-quality content, events, and communications counsel to executives. Manage their professional development while balancing the team's capacity against the high-velocity needs of the business.
• Strategic Storytelling Synthesis & Curation: Partner with cross-functional leaders to extract high-priority technical and commercial developments, distilling them into the most relevant need-to-know insights for the broader company. Ensure Waymonauts are the first to know of major developments - ahead of seeing them in headlines.
• Omnichannel Programming: Oversee the end-to-end execution of high-impact touchpoints (monthly all hands meetings, Brown Bags, Intranet, team chat threads, etc.) to drive consistent awareness across different time zones and job functions.
• Executive Visibility & Enablement: Partner with leadership to distill complex business strategies and technological roadmaps into transparent communications, ensuring executives are equipped to champion the company’s vision authentically.
• Cross-Functional Connectivity: Lead your team to surface stories that build enthusiasm and technical understanding of our autonomous driving systems.
• Engagement Analytics: Establish and monitor OKRs to measure the effectiveness of internal reach and sentiment, using data to pivot strategies through the team and business’ global scale.

You have:

• 15+ years of experience in internal communications, corporate communications, or a related field, with at least 3+ years specifically in a people management role leading a team of mid-to-senior level professionals.
• Proven track record in a high-growth tech environment, with demonstrated experience distilling complex technical subject matter (e.g. AI, robotics, or engineering) into clear, engaging content for diverse audiences.
• Experience supporting C-Suite executives, including ghostwriting, speechwriting, and providing direct strategic counsel on complex organizational changes or business shifts.
• Demonstrated success managing large-scale internal events (e.g., global All-Hands, product launches, etc.) for a workforce of at least 1,000+ employees across multiple geographic locations.
• Proficiency in communication tech stacks and analytics, specifically using tools like GChat, internal intranets, and email marketing platforms to track and report on engagement KPIs and sentiment data.
• Exceptional project management skills, with a concrete history of managing multiple high-priority cross-functional projects simultaneously and meeting tight deadlines in a fast-paced environment.

We prefer:

• Experience in mobility industry: Prior experience in the autonomous vehicle industry, robotics, or a complex mobility-as-a-service (MaaS) business, providing an immediate understanding of the industry’s unique safety and regulatory nuances.
• International scale experience: A history of managing internal communications for a workforce transitioning from US-centric operations to a global footprint, including experience with localized messaging and cultural sensitivities.
• Creative content production: Hands-on experience or creative direction in multimedia storytelling, such as internal podcasts, video production, or high-end visual design to elevate engagement beyond text-based updates.
• Change management certification: Formal training or certification in change management methodologies (e.g., Prosci or ADKAR) to help lead the organization through large-scale pivots or business model evolutions.
• Crisis communications background: Experience working alongside PR or Legal teams to manage internal messaging during high-pressure situations or external media scrutiny.
• Community building mentality: A track record of launching employee resource groups (ERGs) or cultural initiatives that foster a sense of belonging in a hybrid or geographically distributed work environment.

Travel: 

• This is a hybrid role located at Waymo’s HQ in Mountain View, California.
• Very limited (<5%) travel needed. At times it will be useful to go to Waymo’s SF office as that’s a sizable workforce.