The Head of Operations & HR will shape infrastructure and systems for operations and HR, aligning talent and culture with company's goals. Responsibilities include process management, HR administration, employee lifecycle oversight, IT support, policy management, and people management.
About Multiply Labs
Multiply Labs is a cutting-edge startup based in San Francisco, California, supported by top-tier tech and life science investors such as Casdin Capital, Lux Capital, and Y Combinator. Our mission is to build the best robots in the world, and use them to make the most advanced life-saving therapies accessible to all.
We are revolutionizing the manufacturing of cell therapies by developing advanced robotic systems designed to automate and scale the production of these life-saving treatments. Our robots empower biopharma companies to produce cell therapies at scale without significantly changing their existing processes, reducing regulatory barriers and risks. While traditional approaches are time-consuming and lead to extremely high costs for patients (typically $1M+ per patient), using robotics can make these transformative treatments more accessible and affordable to patients in need.
To learn more and to view a video of our robots in action, visit us at www.multiplylabs.com and follow us on LinkedIn.
Position Overview
We are seeking a dynamic, hands-on Head of Business Operations who will shape the internal infrastructure and people systems that power Multiply Labs’ growth. As Head of Business Operations, you’ll design and lead the company’s operational backbone—building systems that ensure smooth day-to-day execution, compliance, and a thriving workplace culture. You will oversee human resources, IT, and facilities, partnering closely with the leadership team to align talent, culture, and operational excellence with the company’s strategic goals.
Responsibilities: Internal Operations
- Develop, manage, and continuously improve scalable processes that support day-to-day operations across the organization.
- Oversee company-wide administrative systems, vendor relationships, and workplace operations.
- Oversee facilities, office management, equipment, and property contacts, ensuring smooth functioning of physical and digital workplaces.
- Partner with Finance to track operating budgets and company-wide expenses.
- Support insurance and related compliance initiatives in partnership with leadership and legal advisors.
Responsibilities: Human Resources
- Partner with external HR provider to ensure compliant and efficient HR administration, including: salary, benefits and payroll management, hiring and termination compliance, employee relations and issue resolution, benefits and leave administration.
- Partner with leadership to define and operationalize leveling, salary bands, and career frameworks.
- Support compensation benchmarking and equitable pay structures across roles and geographies.
- Own and maintain company policies and the employee handbook.
- Ensure compliance with employment laws, workplace policies, and documentation across all employee locations.
Responsibilities: Culture & Talent
- Oversee full employee lifecycle (recruiting, onboarding, development, retention, and offboarding) including:
- Partner with leadership to define and implement programs that strengthen company culture and employee engagement (company events, recognition programs, employee feedback).
- Support recruiting operations, candidate experience, and interview process consistency.
- Oversee onboarding and offboarding processes that reflect company principles and compliance needs.
- Lead talent development and performance-management systems, including leadership development and coaching programs.
- Provide leadership and serve as a thought partner to the CEO and leadership team on org design, talent planning, and company scaling.
- Design metrics and dashboards to monitoring organizational health (engagement, retention, time-to-hire, performance outcomes).
Responsibilities: IT & Security Support
- Manage IT administration and system access controls in partnership with internal and external IT resources.
- Oversee IT asset management and ensure compliance with security and data-protection policies.
- Maintain documentation and support audits for relevant security standards.
Responsibilities: Company Policies
- Own company and workplace policies, ensuring alignment with legal requirements, compliance needs, and company principles.
- Regularly review and update policies to reflect evolving regulations and business practices.
Responsibilities: People Management
- Directly supervise the Workplace & Operations Manager, providing mentorship in facilities, workplace management, culture & talent initiatives, and hiring operations.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field
- 7+ years of relevant experience in fast-paced, scaling environments
- Demonstrated success building and leading HR or Operations teams
- Deep knowledge of employment law, HR compliance, and operational best practices.
- Excellent communication, leadership, and project management skills.
- Data-driven and process-oriented mindset with the ability to track and act on key metrics.
- Proven ability to influence cross-functional stakeholders and thrive in ambiguity.
Additional Preferred Qualifications
- Prior start-up experience strongly preferred
- Experience implementing HR or operational systems during rapid scaling phases (Series A-C)
- Exposures to hybrid workforce environments (on-site + remote) a plus
Travel
- While our headquarters is located in San Francisco, CA, this position will require up to 5-10% domestic and international travel.
Benefits
- 401K with 4% company match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Partial Health Insurance for Child Dependents
- HSA or FSA
- Twice weekly catered lunch (for team members in SF office)
- Pre-tax Commuter Benefit
- 10 Paid Holidays
- Flexible PTO
- Paid Parental Leave
Multiply Labs will review the benefit offerings periodically and the benefit options are subject to change to meet employee and business needs.
Closing
We take pride in cultivating an environment that fosters collaboration, open communication, and authenticity. We are an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are diverse in background and singular in mission.
Multiply Labs San Francisco, California, USA Office
San Francisco, CA, United States, 94124
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