Lead daily operations ensuring seamless service delivery for VC firms. Optimize processes, manage teams, ensure compliance, and drive automation.
Decile Group (https://decilegroup.com) is reinventing venture capital from first principles to unlock the potential of the asset class and make the industry more global and inclusive. We are working to launch 1,000 next-generation venture capital firms by 2025, transforming the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide, and operate the Decile Hub platform, which combines CRM, back office, digital signing, data room, and many other critical tools for VCs.
We are hiring a Head of Operations to lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.
Responsibilities:
- Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
- Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
- Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
- Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
- Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
- Collaborate with the executive team to align operational capabilities with company growth targets
- Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
- Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
- Manage relationships with key service providers and strategic partners that can support the portfolio
- Implement risk management protocols and best practices across the organization
What You Have:
- 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
- Ahead of trends in AI for support, automation, and customer intelligence tools
- Proven track record of scaling fund operations in a high-growth environment
- Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
- Experience building and leading remote teams across multiple geographies
- Exceptional problem-solving abilities and analytical skills
- Outstanding communication and interpersonal skills
- Ability to thrive in ambiguity and drive clarity through complex situations
- Strong project management capabilities and attention to detail
- Experience with operational technology implementation and optimization
What We Offer:
- Opportunity to help transform venture capital into a force for good in the world
- Leadership role in a fast-growing company with global impact
- Vibrant work environment of passionate and capable peers
- Opportunities for personal growth and professional development
- Competitive compensation package including equity
- Flexible remote work environment
If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.
Please describe why you are uniquely qualified for this position in the competitive field of Venture Capital to apply, as well as submitting your resume.
Salary and benefits are commensurate with experience.
VC Lab Palo Alto, California, USA Office
Palo Alto, California, United States, 94306
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