Head of Supplier Experience

About Scoutbee

Scoutbee’s market-leading supplier data platform empowers procurement professionals to enhance their master data, make better sourcing decisions, and find and onboard new suppliers from all over the world. Powered by AI and ML, Scoutbee enables faster end-to-end strategic sourcing projects with up to 90% less effort than traditional methods. If you’d like to find out more about what we do, and see what daily life at Scoutbee looks like, please feel free to visit our website or follow us on LinkedIn, Twitter, Facebook, and YouTube.

At Scoutbee, we’re building the world’s most intelligent supplier discovery and qualification platform, powered by AI and backed by a rapidly growing network of global buyers and suppliers. We’re growing fast and hiring a Head of Supplier Experience to drive activity and engagement across our buyer-supplier marketplace. In this role, you’ll ensure buyers are actively using the platform to find suppliers and publish sourcing events, while keeping suppliers engaged and aligned with demand. The result: real value for suppliers, better outcomes for buyers, and a marketplace that grows sustainably over the long term.

This is a highly strategic and cross-functional role. You’ll work across product, growth, supplier experience, and customer success - connecting the dots to unlock marketplace potential. You’ll engage with senior leaders, shape segment-specific strategies, and lead programs from concept to execution.

Your role in our beehive:

• End-to-End Supplier Experience Leadership: Define and lead the supplier experience function across onboarding, activation, and long-term value realization.
• Operational Support Management: Oversee global supplier support workflows, set and manage SLAs, and partner with engineering and support teams to resolve issues quickly.
• Onboarding & Lifecycle Enablement: Design clear, scalable journeys that help suppliers onboard successfully and unlock value throughout their lifecycle.
• Account Health & Risk Reduction: Build tools and playbooks to proactively monitor supplier engagement, mitigate risks, and reduce churn through timely interventions.
• Voice of the Supplier: Analyze support tickets, feedback trends, and platform usage to advocate for supplier needs and drive continuous improvement.

What you bring to our beehive:

• 8+ years in supplier success, customer experience, or post-sales operations
• Experience building and scaling teams across both reactive and proactive supplier workstreams
• Proven track record of driving retention through onboarding and lifecycle programs
• Strong grasp of tooling, automation, and key metrics (SLA, CSAT, time-to-value)
• Analytical mindset with comfort digging into dashboards and supplier usage data
• Clear communicator with the ability to influence cross-functional decisions
• Comfortable operating in a fast-paced, evolving environment with minimal structure
• Bonus: Experience in a Post-Merger Integration environment

What success looks like:

• A trusted, high-performing supplier experience team that delivers both rapid issue resolution and long-term success guidance
• A clear, scalable onboarding and lifecycle framework with measurable impact on supplier retention and monetization
• Reduced time-to-value and lower churn through proactive engagement and health monitoring
• High supplier satisfaction and CSAT, supported by continuous operational and product feedback loops
• Strong cross-functional alignment with product, growth, and commercial teams to champion the supplier voice and drive improvements across the journey

What's in it for you?

• Opportunity to help shape the world’s biggest procurement network
• Work cross-functionally with top talent across GTM, product, and platform teams
• Competitive compensation and wellness budgets
• Remote-flexible, mission-driven culture committed to better global procurement

We'd love to hear from you!

At Scoutbee, we value personality, curiosity, and cultural fit more than perfect qualifications. If you’re unsure whether you tick every box, that’s okay. Imposter syndrome and self-doubt are real, but they shouldn’t hold you back. We believe not knowing everything can be a strength. It creates space for growth, learning, and fresh perspectives. We're here to support and learn from each other as we grow together.

Scoutbee is an equal opportunities employer

All qualified applicants will receive consideration for employment without regard to ethnic background, color, religion, gender, sexual orientation, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.