Provides remote technical support through phone, email, and chat. Troubleshoots basic computer, software, internet, password, and account-access issues; installs and configures software; documents resolutions; escalates complex problems; and delivers friendly assistance to employees and customers.
We are seeking a motivated and customer-oriented Remote Help Desk Technician to provide technical assistance to employees and customers. The ideal candidate should have basic computer knowledge, good communication skills, and the ability to troubleshoot common technical issues. Previous IT experience is preferred but not required.
Key Responsibilities
- Respond to technical support requests via phone, email, and chat.
- Troubleshoot basic computer, software, and internet issues.
- Assist users with password resets and account access.
- Install and configure basic software applications.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Provide friendly and professional technical assistance.
Qualifications
- High school diploma or equivalent.
- Basic computer and internet knowledge.
- Familiarity with Windows and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to work independently.
- Previous IT experience or CompTIA A+ certification is an advantage but not required.
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