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The Closing Coordinator is an entry-level role responsible for supporting the successful and timely scheduling of mortgage loan closings while delivering a positive borrower experience. This role exists to ensure all required closing disclosures are properly delivered and acknowledged, closing details are accurately coordinated with borrowers and title partners, and post-disbursement documentation is reconciled correctly. By managing these critical steps, the Closing Coordinator helps keep loans moving efficiently to close and ensures compliance and accuracy throughout the final stages of the loan lifecycle.
What you’ll do
Contact borrowers within established SLAs via phone and email to confirm closing dates, times, and locations
Review loan files to ensure all required parties have received and acknowledged the Closing Disclosure
Send initial Closing Disclosures when required parties have not yet been properly disclosed
Communicate directly with borrowers regarding hybrid loan closings and closing logistics
Enter and maintain accurate scheduling information within internal systems
Send closing scheduling notifications to title companies and confirm receipt
Escalate loans to the Loan Officer, Closer, or Processor when borrowers are unresponsive or issues arise that may impact closing timelines
Monitor the ALTA reconciliation pipeline after loan disbursement
Reconcile the final signed Closing Disclosure with the Final ALTA received from the title company
Provide consistent, high-quality customer service to borrowers throughout the closing process
Perform additional duties as assigned to support closing operations and business needs
Support varying work hours and overtime as needed to meet operational demands
What you’ll need
High school diploma or equivalent
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
High attention to detail with a strong commitment to accuracy
Comfort working with loan documents and navigating internal systems
Ability to professionally communicate with borrowers, title partners, and internal teams
Flexibility to work varying schedules and overtime as required by business needs
Nice to have
Prior experience in the mortgage industry or a related financial services role
Familiarity with loan closing processes or disclosure requirements
Experience working in a customer-facing, service-oriented environment
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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