We're looking for a Recruiting Operations Program Manager to join our growing Talent Acquisition team with a focus on driving operational excellence for the hiring at Included Health. This role will sit at the center of our recruiting strategy, support a high volume of complex stakeholders, and influence nearly every aspect of the hiring process. Given the small size of this team, significant growth opportunities exist for a greater scope and impact.

The Role:

• Manage and optimize multiple recruiting programs by creating project plans, timelines, documentation, and updates (Ex: recruiting onboarding employee referral program).
• Drive global adoption of talent team tools by delivering user-centric training, documentation, and support.
• Serve as the SME for our applicant tracking system (Lever) and consistently assess whether we are using the tool to the best of our ability.
• Develop flexible and impactful solutions, guided by creativity and candidate empathy, that help our recruiters and coordinators work more effectively and efficiently as we continue to grow.
• Maintain and develop relationships with all our recruiting vendors and also assess any additional tools or subscriptions that we should be utilizing.
• Partner with Recruiting Managers and the Director of Talent Acquisition to understand goals and implement means to measure through programs and processes.
• Cultivate trusting relationships with the Recruiting team and other cross-functional partners that enable the successful delivery of efficient and thoughtful programs, processes, and solutions.
• Perform workflow process audits to guarantee the accuracy of all Recruiting-related reports and data.
• Contribute to the development of recruiting dashboards and success metrics owned by the Recruiting Operations Analyst.

Qualifications:

• 4+ years of experience, with at least one in a recruiting systems role.
• Experience with applicant tracking systems, ideally Lever.
• An understanding of the recruiting lifecycle and the needs of core users (candidates, recruiters, coordinators, hiring managers, interviewers).Experience designing, implementing, and managing recruiting programs.
• Self-starter with a strong sense of urgency and ability to work in a fast-paced, complex, and scaling environment.
• Excellent written communication, verbal communication, data visualization, and presentation skills.

#LI-Remote

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.