Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Sr. Employee Relations Partner

Location: Remote, CA

The Sr. ER Partner is a strategic partner to the Global HRBPs, Global Employment Law, and HR Generalist Teams. The ER Partner provides advice and counsel to managers, HRGs, and HRBPs related to performance management and employee relations matters as needed. The ER Partner also identifies broader employee relations and process issues across the enterprise, partnering cross-functionally with COE’s to implement and effectuate improvements to the employee experience through consistency and compassion. The ER Partner serves as a thought partner to HRBPs tasked with conducting investigations and leads complex global investigations, while partnering with the Global Employment Law team.

What You Get To Do

• Coach HRGs and HRBPs through performance management situations and provide guidance on best practices
• Manage investigations as necessary, while partnering with our Global Employment Law team
• Oversee our ER case manager to ensure consistency and data integrity
• Implement consistent ER processes across the enterprise, including trainings and case management tools
• Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience
• Provide objective insights into employee relations matters to our HRBPs and HRGs to drive consistency globally
• Provide subject matter expertise related to implicated employment laws on a situational basis
• Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs
• Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate
• Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement
• Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable
• Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs
• Identifying and leading learning & development initiatives
• Providing DIBs insights into day-to-day initiatives and programs
• Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes

 

Qualifications

Who You Are

• You are thrilled by the people problems often requiring the involvement of ER
• Have 5+ years of experience handling a variety of ER issues from performance improvement to full blown investigations
• A love of investigating and getting the root of problems with no clear solution
• Desire to become an employment law expert
• Ability to maintain objectivity in the face of glaring allegations
• Excellent interpersonal facilitation, presentation, and negotiation skills
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Good understanding of cultural and geographical differences and practices


 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.