Implementation Associate

What You’ll Do

Implementation Task Execution

• Support the onboarding of HME (Home Medical Equipment) Providers to the Parachute Platform. Complete critical implementation tasks such as catalog setups, system configurations, and integrations to enable seamless adoption. Partner with Implementation Managers (IM) to drive rapid growth of Digital Ordering across the marketplace.

End-to-End Supplier Support

• Provide ongoing support to suppliers after they go live, working closely with Implementation Managers and Account Managers to resolve issues, optimize system performance, and address supplier needs to ensure sustained success on the platform.

End User Training & Enablement

• Lead tailored demos and training sessions for customers, equipping end-users with the knowledge and resources to maximize platform functionality. Ensure users have the support they need to confidently use the platform post-implementation.

Process Improvement & Feedback

• Proactively identify and share feedback on process improvements that can streamline the onboarding and transformation journey. Collaborate with the implementation team to enhance overall efficiency and effectiveness.
• Support internal teams through documentation of our tools, workflows, and integrations.

Technical Integrations & Interoperability

• Develop expertise in Parachute Platform interoperability with systems like Brightree & NikoHealth. Support integration tasks to help customers embed seamlessly within our platform, improving workflow connectivity and functionality.

Requirements

Experience and Skills

• Experience with set-up, configuration, or administration of a SAAS product (healthcare or healthcare adjacent)
• 1-3 years in a customer-facing role preferred
• Proficiency in using standard office software, email and collaboration tools
• Experience using Excel (advanced), analytics platform, CRM, and JIRA
• Strong verbal and written communication skills, with experience interfacing with external customers to provide support, gather requirements, and deliver project updates.

Task and Time Management

• Demonstrated ability to manage and prioritize multiple implementation tasks (e.g., catalog setups, system configurations, integrations) to ensure timely project delivery.
• Proficient in task management tools and techniques to monitor progress, meet deadlines, and communicate timelines effectively with team members and customers.

Attention to Detail

• High attention to detail, with the ability to ensure accuracy across various implementation tasks while understanding the broader project context.
• Quick learner with a strong capacity to recognize both minor details and the larger implications for successful onboarding and platform adoption.

Adaptability and Problem-Solving

• Ability to quickly grasp new technical concepts and troubleshoot issues as they arise during implementation.
• Proactive and resourceful in identifying and addressing challenges to maintain smooth and efficient implementations.

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend

Base Salary Band (based on level and experience)

$58,500 - $80,000