We’re hiring an Implementation Manager to own the end-to-end onboarding experience for new customers.
This role is responsible for taking customers from signed deal → fully live in production, ensuring they successfully launch marketplace listings, private offer workflows, co-sell integrations, and CRM sync.
You will act as the quarterback of onboarding, working cross-functionally with Customer Success, Solutions Engineering, Product, and the customer’s GTM + RevOps teams.What You’ll Own (for real)
End-to-end onboarding execution
Lead onboarding from kickoff through go-live
Drive timelines, milestones, and accountability across stakeholders
Cloud marketplace implementations
AWS Marketplace (private offers, CPPO, Entitlements, EventBridge)
Azure Marketplace (private offers, Partner Center workflows)
GCP Marketplace integrations
CRM + systems integration
Configure Salesforce mappings (opportunities, quotes, co-sell fields)
Ensure accurate data sync between CRM and cloud marketplaces
Workflow design & activation
Implement co-sell processes (ACE, Partner Center, GCP referrals)
Set up private offer workflows and approval processes
Customer enablement
Train RevOps, Sales, Partnerships, and Finance teams
Deliver clear documentation and best practices
Project management
- Run weekly implementation calls
- Track risks, blockers, and dependencies
- Ensure on-time go-live
What Success Looks Like
- Customers go live quickly and cleanly (weeks, not months)
- Marketplace transactions and co-sell workflows are fully operational
- CRM ↔ marketplace sync is accurate and reliable
- Customers are confident running workflows independently post-launch
- Strong handoff to Customer Success with zero ambiguity
Who This Is For
- 3–7 years in:
- Implementation / Onboarding / Solutions Consulting / RevOps
- Experience working with:
- Salesforce (required)
- APIs, integrations, or technical SaaS products
- Strong project management experience (multiple stakeholders, timelines)
- Experience with:
- AWS / Azure / GCP (marketplace or partner ecosystem a big plus)
- CPQ tools or deal desk workflows
- Co-sell / partnerships / channel sales
- FinOps, cloud infrastructure, or data platforms
Core Experience
Bonus (Highly Valuable)
Why This Role Matters
- Time to revenue for customers
- Marketplace adoption and transaction volume
- Long-term retention and expansion This is a high-leverage, high-visibility role in a fast-growing company.
Implementation is where Suger delivers real value.
You will directly impact:
Why Join Us
- The salary range: $95K – $130K/year, depending on experience, market location, and overall fit for the role
- We are a team of ~50 people, headquartered in the Bay Area (with teams globally), and growing rapidly
- You’ll sell into one of the fastest-growing routes to market in B2B SaaS, as cloud marketplaces become a primary way enterprises buy software
- A chance to operate closer to the market, product, and strategy than is possible in highly segmented sales orgs
- A product positioned at the center of how ISVs, partners, and hyperscalers transact across AWS, Azure, and Google Cloud
- Real ownership and visibility into outcomes at a stage where your work directly influences growth
Top Skills
Suger San Francisco, California, USA Office
San Francisco, California, United States
Similar Jobs
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
