Implementation Manager

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Learn more at ontic.co or follow us on LinkedIn.

Who You Are

We are seeking an experienced and motivated Implementation Manager to join our team. You’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.

Key Responsibilities

• Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption

• Conduct regular project status meetings with clients and internal stakeholders

• Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded

• Provide ongoing customer support and training to ensure continued product adoption and satisfaction

• Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience

• Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices

• Ensure customer data and information is accurate, up-to-date, and secure

• Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Qualifications

• Bachelor's degree in a related field such as Business, Computer Science, or Communications

• At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role

• Strong project management and communication skills

• Excellent analytical and problem-solving skills

• Ability to work independently and manage multiple projects simultaneously

• Experience with software implementation methodologies and tools

• Strong understanding of cloud-based software and infrastructure

• Ability to quickly learn new technologies and software platforms

• Familiarity with tools like Google Sheets, Excel, SFDC, Domo, Pendo, JIRA, GuideCX

• Willingness to travel up to 30% based on client needs

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400