Implementation Manager

About Odyssey:

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding. 

The Role
As implementation manager, you will be at the forefront of ensuring that the Odyssey platform is providing quantifiable value to our customers and our users. You will ensure that all implementations run smoothly, efficiently and exceed customer expectations. The implementation manager is the voice and advocate of the customer. Capturing this voice plays an integral role in the success of our product and company strategy. This requires a blend of strategic thinking, problem solving, project scoping and relationship management. This role will report directly into Odyssey’s Head of Implementation, who will be responsible for assigning your customers and helping shape your success criteria. This is a unique opportunity to join an early stage start-up and have a massive impact on Odyssey’s mission of ensuring access to high-quality education for families.

What You’ll Do

The implementation manager will be the day to day point of contact for our existing customers. You will be a trusted advisor to our customers, responsible for leading them through the deployment of Odyssey products. After go-live is achieved, you will remain working with our customers throughout the period of performance. It is critical that you bring back the ground-truth reality of what is happening at each of our deployments and share these learnings with the rest of the company. You will work cross-functionally with our product, engineering, support and leadership functions to ensure that our platform is providing maximum value and to help inform company strategy.

• Deploy Odyssey to our customers; ensuring successful completion of contractual requirements and go-live milestones.

• Become a trusted advisor to our State stakeholders.

• Lead meetings and project plans with State stakeholders to help shape the future of the Odyssey platform.

• Accomplish and exceed agreed upon goals with our customers to ensure renewal of contracts and positive case studies.

• Collaboratively partner with all Odyssey teams (engineering, finance, operations, customer support, and more) to provide value to your portfolio of customers.

• Work with the product team to help understand customer pain points.

• Lead the development and execution of implementation timelines (internally and externally).

• Ensure we’re deploying customers in a scalable, performant way.

About You

• You are a strong leader who can clearly communicate value proposition and vision. Although you will not have direct reports to begin with, you will be responsible for ensuring the broader Odyssey team works effectively together to deploy our platform.

• Organized with strong written and verbal communication skills. You will be responsible for communicating customer plans internally and externally.

• Brings 3+ years of experience in an implementation or customer success role (previously responsible for deployment of actual technology product).

• Experience working in an early stage SaaS startup environment.

• Experience working with government agencies is a plus.

• Strong technical acumen; although you may not write code for a living, you understand how to deploy technical systems and can be a trusted voice to have high-level technical discussions with the customer.

• High degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.

• Owner mindset, strong sense of accountability, and creative problem solver; you are constantly working to overcome obstacles in order to push your plan forward; you do not expect somebody else to solve your problems for you.

• A team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.

• Analytical mindset; ability to use SQL and/or advanced excel techniques to investigate data.

Additional Details

• Applicants must be currently authorized to work in the United States on a full-time basis.

• We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $130,000 - $160,000 depending on experience, interview performance and location.

• Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more.

Our Commitment to Diversity:

Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.

Why Odyssey:

Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.