Implementation Project Manager, Benefit Solutions

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

The Implementation Project Manager, Benefit Solutions is responsible for leading and coordinating all aspects of employer implementation projects from initiation through successful go-live. This individual will serve as the primary point of contact for clients, ensuring project milestones are met, decisions are captured and executed, and risks are effectively managed and mitigated. The ideal candidate will bring prior implementation experience and a strong understanding of employee benefits, with specific expertise in pharmacy benefit management (PBM) and prescription processing operations.

Responsibilities:

• Manage the end-to-end implementation process for employer clients, ensuring all timelines, deliverables, and quality standards are met.

• Serve as the primary liaison with employers, facilitating regular project meetings, collecting key decisions, and ensuring alignment between internal teams and client expectations.

• Maintain accurate project documentation and provide ongoing reporting on project status, milestones, risks, and mitigation plans to both internal and external stakeholders.

• Partner closely with internal teams across operations, IT, data integration, analytics, clinical, and client services to ensure seamless implementation execution.

• Proactively identify potential risks and barriers, develop mitigation strategies, and escalate issues as appropriate to ensure timely resolution.

• Contribute to the enhancement of implementation processes and tools to improve efficiency, accuracy, and client satisfaction.

Skills and Qualifications:

• Bachelor’s degree in business administration, healthcare management, information systems, or a related field (or equivalent experience).

• 5+ years of experience in project or implementation management, preferably within a healthcare, PBM, or employee benefits environment.

• Proven track record of managing complex, multi-stakeholder implementation projects.

• Familiarity with pharmacy benefit design, claims processing workflows, and data exchange requirements (eligibility, formulary, accumulators, etc.).

• Strong organizational and project management skills, with the ability to manage multiple priorities.

• Excellent communication and presentation abilities, including experience interfacing with employer clients and senior leaders.

• Proficiency in project management tools (e.g., Smartsheet, Asana, Jira, or MS Project).

• Analytical mindset with the ability to interpret data and identify trends or risks.

• Client-focused with strong relationship management capabilities.

• Detail-oriented and proactive problem solver.

• Comfortable operating in a fast-paced, evolving environment.

• Team player who collaborates effectively across departments.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.