Implementation Specialist

Job Overview:

As an Implementation Specialist, you will lead healthcare organizations through the successful deployment and adoption of CureMD’s healthcare technology solutions. Acting as a trusted advisor and primary client contact throughout the implementation lifecycle, you will drive project execution, workflow optimization, user adoption, and overall client success.

This role combines project management, healthcare operations, technical coordination, and client consulting to ensure seamless onboarding experiences and long-term customer satisfaction. The ideal candidate is highly organized, client-focused, technically proficient, and passionate about transforming healthcare workflows through technology.

This is a full-time position based at CureMD's Raleigh, North Carolina office, with a hybrid schedule of four days on-site and one day remote per week.

Job Responsibilities:

• Lead end-to-end implementations of CureMD’s EHR, Practice Management, Revenue Cycle Management, and patient engagement solutions
• Serve as the primary point of contact for clients throughout the implementation lifecycle, building strong relationships and ensuring a high-quality customer experience
• Guide clients through all phases of the implementation process, including workflow analysis and optimization, system configuration, data migration, interface and interoperability coordination, enrollment and billing setup, user acceptance testing, Go-Live preparation and activation, and post-Go-Live stabilization and support.
• Develop and manage detailed project plans, implementation timelines, milestones, risk mitigation strategies, and communication plans
• Coordinate cross-functional teams including implementation, technical services, training, support, billing, and data migration teams to ensure successful project delivery
• Guide clients through all phases of the implementation process, including workflow analysis and optimization, system configuration, data migration, interface and interoperability coordination, enrollment and billing setup, user acceptance testing, Go-Live preparation and activation, and post-Go-Live stabilization and support.
• Deliver virtual and onsite end-user training sessions to providers, clinical staff, and operational teams
• Monitor project progress, proactively identify implementation risks, and drive issue resolution
• Maintain strong knowledge of healthcare operations, ambulatory workflows, regulatory requirements, and CureMD product capabilities
• Continuously identify opportunities to improve implementation methodologies, operational efficiency, and client satisfaction

Required Qualifications:

• 3+ years of experience implementing healthcare technology solutions, including Electronic Health Records (EHR/EMR), Practice Management (PM), Revenue Cycle Management (RCM), and patient engagement or healthcare SaaS platforms
• Experience working within ambulatory/outpatient healthcare environments
• Bachelor’s degree required
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Demonstrated ability to lead client-facing projects and manage stakeholder expectations across clinical, operational, and executive teams
• Strong understanding of healthcare workflows, practice operations, and implementation best practices
• Excellent communication, presentation, training, and relationship management skills
• Strong analytical and problem-solving capabilities
• High level of technical aptitude and ability to quickly learn healthcare applications and workflows
• Self-motivated, detail-oriented, and adaptable in a fast-paced environment
• Willingness to travel up to 40%

Preferred Qualifications:

• Experience with healthcare interoperability, interfaces, and data migration processes
• Prior experience with EHR/PM implementations in multi-specialty or enterprise ambulatory practices
• Experience delivering provider and clinical staff training
• PMP, CAPM, Lean, or other project management certification preferred
• Knowledge of revenue cycle workflows, medical billing, and payer enrollment processes preferred

Compensation & Benefits:

• Competitive base salary
• Comprehensive medical, dental, and vision coverage beginning on day one, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) retirement plan with 100% employer match up to 4%
• Company-paid short-term and long-term disability coverage, along with group life insurance
• Generous paid time off (PTO) and company holidays
• Industry-leading learning and development opportunities
• Opportunity to grow within a fast-growing healthcare technology organization
• Collaborative, entrepreneurial culture focused on innovation, impact, and professional growth
• Opportunity to directly contribute to healthcare transformation and provider success