Instructional Designer

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

• You'll build and own Rundoo's entire customer education function — starting as a hands-on IC creating content daily, and growing into the person who defines the strategy, tooling, and systems that scale it as we grow.

• You'll own and elevate Rundocs — our customer-facing documentation library — dramatically raising the quality of what exists today, writing new ones every week, and keeping the full library accurate as our product evolves.

• You'll build the multi-modal implementation library that gets clients live on Rundoo, creating walkthroughs for every core workflow so our Implementation team can send content instead of jumping on a call.

• You'll drive self-serve adoption, with your content directly contributing to our goal of getting 90% of clients live within 90 days of signing.

• You'll build a content system from scratch — there's no existing library to inherit. You'll design the process for tracking what needs to be created, updated, and retired as we ship 2–3 features every week.

• You'll work shoulder-to-shoulder with Product, CX, and Implementation to stay ahead of what's shipping and make sure clients always have what they need before they need to ask.

• You'll measure your impact — tracking content engagement, Fin answer rates, and support deflection to understand what's working and continuously improve.

• You have experience in instructional design, learning & development, or content creation, ideally in a SaaS environment.

• You are an exceptional writer — you can take a complex product feature and explain it clearly to someone who has never used software like this before.

• You have hands-on experience creating training or walkthrough videos using tools like Loom, Camtasia, or similar.

• You are self-directed and systems-oriented — you don't wait to be told what needs updating; you build lightweight processes to stay ahead of it.

• You are comfortable working cross-functionally, gathering input from Product, CX, and Implementation and turning it into clean, usable content.

• You’re going to work 4 days a week in our office in Redwood City, CA

• You've worked at a fast-shipping SaaS company where keeping content current was a real operational challenge — not just a nice-to-have.

• You have experience with help center or knowledge base platforms like Intercom, Zendesk, or similar.

• You have a portfolio of content you're proud of — help articles, training videos, or onboarding materials you've shipped that actually moved the needle on adoption or support volume.

• You have experience with e-learning authoring tools like Articulate Rise or Storyline.

• You have a background in retail, point-of-sale, or vertical SaaS serving small businesses.

• Screening Call (20 min) - A chat with Amanda over the phone to get to know one another.

• Intro Call (30 min) - A conversation with our Head of CX, Vidhan, to discuss your background, experience creating product or training content, and alignment on role expectations.

• Take-Home Exercise (2–3 hours) - You’ll receive a real product spec and demo environment. We’ll ask you to create a piece of documentation or training content you believe would be most useful for customers. This helps us see how you structure information and communicate complex workflows clearly.

• Final Round in person, Redwood City (3 hours) - Meet several members of the team and walk through your take-home exercise. We’ll also discuss how you collaborate across product, customer success, and support teams.

• Chat with Nick, our CEO (15 minutes)

• Reference Check

• Offer

Here is the current makeup of the teams you'll be working most closely with:

1. Vidhan — Head of Client Experience

2. Claire — Client Success Manager

1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)

• 401k with Betterment

• Unlimited PTO with 10 company paid holidays

• Daily team lunches for those in office

• Learning materials and audiobook subscriptions