Internal Operations Coordinator

Shift days & hours:  Sunday, Monday, Tuesday, Friday & Saturday (off Wednesday & Thursday) 

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job. 

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk email account. 
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high. 

Qualifications Skills Preferred Medical Terminology Some Knowledge Communication Skills Intermediate Behaviors Preferred Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Leader: Inspires teammates to follow them Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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