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Healthtech
Overnight coordinator supporting call center operations by monitoring queues, agent readiness, escalations, supervisor communications, attendance notifications, and client account issues. The role documents and escalates problems, coordinates assistance during high call volume, monitors staff performance, supports coaching and training, and maintains workplace discipline. This is a remote position limited to candidates within 50 miles of Columbus, Ohio, with a Monday–Friday overnight schedule.
Edtech • Kids + Family • Social Impact • Software
Leads learning design for K-8 digital education content initiatives from brief through launch. Develops instructional frameworks, assessment items, content specifications, quality standards, and grade-band differentiation. Provides feedback and upskills learning designers, partners with product and editorial teams, and contributes to AI-assisted content workflows through prompt design, output evaluation, and quality rubrics. Requires strong assessment writing, curriculum expertise, standards knowledge, initiative leadership, and experience designing for multilingual learners.
Top Skills:
Ai-Assisted Content WorkflowsArtificial IntelligenceCcssCmsEld StandardsNgssPrompt DesignWida
Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Lead a 10+ person marketing science team to centralize customer segmentation, programmatic media and audience strategy, marketing analytics and BI, attribution (lift and econometrics), ad operations, privacy/compliance, and martech. Build data products and automation for scalable media activation, provide reporting and insights for stakeholders and ELT, and collaborate cross-functionally to align measurement and marketing strategy.
Top Skills:
Ad OperationsAi ToolsBusiness IntelligenceCustomer SegmentationEconometric ModelingLift MeasurementMarketing AutomationMartechProgrammatic Media
Shift days & hours: Sunday, Monday, Tuesday, Friday & Saturday (off Wednesday & Thursday)
The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.
- Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
- Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
- Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
- Taking client calls and handling account issues when applicable.
- Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
- Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
- Monitors agents and provide training when appropriate.
- Monitors the CarrolltonSupervisorDesk email account.
- Sends updated Attendance notifications to the leadership team.
- Monitors the On-Call Supervisor phone as needed.
- Maintains discipline and order in the work environment.
- Solicits other departments for assistance with incoming calls when volume or hold times are high.
Qualifications Skills Preferred Medical Terminology Some Knowledge Communication Skills Intermediate Behaviors Preferred Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Leader: Inspires teammates to follow them Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
