IRA Operations Specialist

What You'll Do

• Custodian Coordination & Account Operations


• Manage end-to-end processing of IRA accounts, including new account openings, document validation, and custodian registration.
• Serve as the primary operational liaison with Equity Trust and other IRA custodians.
• Track requirements, resolve missing information, and proactively keep accounts moving without needing internal follow-ups.
• Coordinate IRA transfers, ensuring accuracy and completeness of documentation.
• Oversee IRA investment submissions, registration steps, and custodian confirmations.


• Operational Excellence


• Maintain accurate records, reconcile balances, and review custodian statements.
• Support miscellaneous IRA-related workflows such as auditing documents, FMV updates, and routine reconciliations.
• Look for opportunities to improve investor experience and overall process speed.


• Automation & Process Improvement


• Identify manual workflows that can be automated to reduce friction for both investors and internal teams.
• Collaborate with engineering, product, and operations to enhance IRA workflows, improve UX, and reduce repetitive follow-ups with custodians.
• Use tools like Excel and n8n to streamline operations, track status, and implement lightweight automations.


• Compliance-Oriented IRA Operations (Experience with these is not required but strongly preferred.)


• Support IRA/trust custody operational procedures such as FMV updates, reporting cycles (Forms 5498 and 1099-R), beneficiary structures, RMD workflows, and escheatment processes.
• Contribute to SOP development, controls, books/records retention, and audit support.

Who are you?

• You are an operations-minded, detail-driven IRA expert who can keep hundreds of accounts organized while maintaining precision, speed, and professionalism.


• Must-Have Qualifications


• Solid hands-on experience working with IRAs or retirement accounts (e.g., at a custodian, bank, trust company, or brokerage).
• Deep familiarity with IRA account structures, transfers, documentation, and operational processes.
• Strong execution skills—organized, proactive, and capable of managing a high volume of accounts with minimal oversight.
• Ability to track complex workflows and keep multiple custodial processes running simultaneously.
• Comfort with spreadsheets and operational tools; ability to learn and implement automations.
• Curious about AI and excited to incorporate automation and intelligent workflows into daily operations.


• Nice-to-Have


• Experience in IRA/trust custody operations at a bank, trust company, or custodian.
• Background in building operational controls, SOPs, or audit processes within a trust or retirement division.
• Industry certifications, such as CISP (Certified IRA Services Professional).
• Experience with workflow automation tools (n8n, Zapier, internal tools).

What Success Looks Like

• Accounts and transfers move without internal teams needing to chase status updates.
• IRA investments are processed efficiently, accurately, and with exceptional investor satisfaction.
• Processes become less manual over time through automation and thoughtful system design.
• Collaboration with engineering leads to better UX and reduced custodian friction.
• IRA operations scale smoothly as volume continues to grow.

Perks & Benefits

• 100% covered Medical/Dental/Vision - pick your own plan
• Generous Equity package
• Unlimited PTO and sick days
• Paid WeWork Usage (optional)
• 100% Remote
• Team Off-sites and Celebration Dinners
• Paid Maternity/Paternity leave
• 401K program
• Flexible hours
• Be part of one of the fastest growing parts of the FinTech Industry
• A chance to work with a highly profitable and rapidly expanding startup (not VC funded)